Joemar Janoras
FOH
Taguig City
Summary
With over 8 years of experience in a fast-paced restaurant environment, hardworking and dedicated server committed to delivering excellent customer service. Successfully developed a table turnover system during peak hours, resulting in increased customer satisfaction. Expertise lies in efficiently taking orders, making accurate changes, and effectively upselling menu products.
Overview
7
7
years of professional experience
Work History
FOH Team Member
Tiong Bahru Philippines Inc.
06.2023 - 01.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
Head Server
Din Tai Fung
11.2021 - 03.2023
- Led a team of 15 servers and bussers to ensure timely service and accurate order-taking
- Trained new staff members on restaurant policies and procedures to ensure proper functioning of operations
- Ensured smooth running operations while leading daily opening/closing duties like stocking condiments or checking cash registers
- Organized monthly meetings with waitstaff staff to discuss safety standards, customer experience goals, and strategies for meeting revenue targets
Assistant Cook
Shuangma Industrial Park
05.2020 - 11.2021
- Cleaning and maintenance
- Assisting with kitchen duties
- Storing all food properly
- Ability to follow all sanitation procedures
- Provided customer service as needed
Kitchen Staff
Nadai Fujisoba Inc.
06.2018 - 03.2020
- Cleaning and maintenance
- Assisting with kitchen duties
- Storing all food properly
- Ability to follow all sanitation procedures
- Provided customer service as needed
Bar Server
Darwin Hong Kong Restaurant
06.2017 - 02.2018
- Consistently exceeded sales goals by adding sides or drinks to customersʼ orders based on preferences shared during conversations with them
- Maintained accuracy of cash register transactions by accurately counting money and entering data correctly into POS system
- Delivered excellent customer service while taking orders and making accurate changes at a fast pace
- Received outstanding feedback from guests regarding friendly attitude and professionalism in handling their orders
- Demonstrated an ability to handle stress calmly under pressure situations such as busy weekends or holidays without sacrificing quality of product delivered or level of customer service provided
Bar Server
Chef Lau's Pugon Roaster
10.2016 - 03.2017
- Consistently exceeded sales goals by adding sides or drinks to customersʼ orders based on preferences shared during conversations with them
- Maintained accuracy of cash register transactions by accurately counting money and entering data correctly into POS system
- Delivered excellent customer service while taking orders and making accurate changes
Education
Bachelor Of Information Technology - Information And Computer Systems
Taguig City University
TaguigSkills
Food station setup
To-go order preparation
Guest seating arrangements
Guest relations management
Personal Information
- Place of Birth: Sorsogon
- Date of Birth: 06/23/93
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
FOH Team Member
Tiong Bahru Philippines Inc.
06.2023 - 01.2024
Head Server
Din Tai Fung
11.2021 - 03.2023
Assistant Cook
Shuangma Industrial Park
05.2020 - 11.2021
Kitchen Staff
Nadai Fujisoba Inc.
06.2018 - 03.2020
Bar Server
Darwin Hong Kong Restaurant
06.2017 - 02.2018
Bar Server
Chef Lau's Pugon Roaster
10.2016 - 03.2017
Bachelor Of Information Technology - Information And Computer Systems
Taguig City University