JOEL DAN JOSEPH JUNCO
SOCIAL MEDIA MANAGER
BOGO CITY, CEBU
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Social Media Manager
Author Creatives LLC
New York
01.2021 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Coached employees company-wide on content creation best practices.
- Conducted research to determine current benchmark trends and audience preferences.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Managed team to generate original content and moderate online community members.
- Increased customer engagement through social media.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Drove cross-functional collaboration with focus on quality service delivery.
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
- Engaged relevant influencers to build brand awareness.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
Social Media Manager
Gerald McPeters
North Carolina
05.2018 - 06.2020
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Identified target market and key segments through in-depth analysis of markets and related trends.
Graphic Designer
Elink Systems and Corp
Cebu City
03.2016 - 07.2017
- Completed in-depth product design tests using updated software tools.
- Designed website layouts, templates and unique branded looks.
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
- Met with customers to present mockups and collect information for adjustments.
Customer Service Associate
Convergys
Cebu City
02.2013 - 03.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Science - Information Technology
University of Negros Occidental Recoletos
Bacolod City 01.2005 - 03.2009
Skills
Progress monitoring
Timeline
Social Media Manager
Author Creatives LLC
01.2021 - Current
Social Media Manager
Gerald McPeters
05.2018 - 06.2020
Graphic Designer
Elink Systems and Corp
03.2016 - 07.2017
Customer Service Associate
Convergys
02.2013 - 03.2015
Bachelor of Science - Information Technology
University of Negros Occidental Recoletos
01.2005 - 03.2009
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