JOELA GEFER JEN SALAZAR
CUSTOMER SERVICE REPRESENTATIVE
LAS PINAS, ALMANZA DOS, TS CRUZ
Summary
Dedicated and detail-oriented professional with a proven track record of supporting distributor networks, fostering strong partnerships. Adept at streamlining processes, facilitating effective communication, and ensuring smooth collaboration between internal teams and external partners. With a strong background in providing exceptional service to clients.
Eager to leverage my expertise to contribute to the growth and success of the company.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
ASSISTANT ADMIN FOR DISTRIBUTORS
WISECLEANER
BLK 30 LOT 2 ROSAL EXT ST, TS CRUZ AVE, ALMANZA DOS, LAS PIÑAS, 1751 METRO MANILA
03.2023 - Current
- Created pricing schedules and determined discount rates.
- Communicated regularly with dispatcher for delivery route details and changes.
- Processed payments, made change, and provided receipts.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Maintained positive relationships with customers to promote continued business opportunities.
Customer Support Representative
WISECLEANER
BLK 30 LOT 2 ROSAL EXT ST, TS CRUZ AVE, ALMANZA DOS, LAS PIÑAS
02.2023 - 03.2023
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Education
High School Diploma -
DOÑA JOSEFA CAMPUS
LAS PIÑAS CITY 06.2020 - 03.2022
High School Diploma -
MANUEL S. ENVERGA UNIVERSITY FOUNDATION CANDELARIA
QUEZON PROVINCE 03.2016 - 05.2020
Skills
Distributor Relationship Management
Communication and Interpersonal Skills
Problem-Solving and Conflict Resolution
Territory development
Good Telephone Etiquette
Time Management and Multitasking
Certification
JOURNALIST 2021 - 2022
PERSONAL INFORMATION
- DATE OF BIRTH - SEPTEMBER 25, 2003
- GENDER - FEMALE
- CITIZENSHIP - FILIPINO
- CIVIL STATUS - SINGLE
- RELIGION - BORN-AGAIN CHRISTIAN
Timeline
ASSISTANT ADMIN FOR DISTRIBUTORS
WISECLEANER
03.2023 - Current
Customer Support Representative
WISECLEANER
02.2023 - 03.2023
High School Diploma -
DOÑA JOSEFA CAMPUS
06.2020 - 03.2022
High School Diploma -
MANUEL S. ENVERGA UNIVERSITY FOUNDATION CANDELARIA
03.2016 - 05.2020