Joel A. Hermora
244 7th St. Fortune 5 Brgy. Parada Valenzuela City,Philippines
Summary
I was born on 10th of April 1967 in Cadiz City, Negros Occidental, A Filipino Citizen with five feet and seven inches tall, weight 160lbs and married with one dependent. I can facilitate group work, persistent, hardworking and team worker, which can grasp things quickly with the willingness to learn things and a person of good moral character.
Overview
2
2
Languages
29
29
years of professional experience
Work History
Security Officer
Seniority Security Agency
Alaminos Pangasinan
06.2018 - Current
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
- Inspected doors for signs of unauthorised access to ensure security., windows and gates for signs of unauthorised entry.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Issued visitor passes and temporary badges, keeping records of entry and exit to maintain security clearance levels.
- Monitored CCTV systems to identify disruptions or unlawful acts, promptly reporting any incidents to law enforcement agencies.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Responded to alarms and investigated disturbances to assess and neutralise potential threats swiftly.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
- Oversaw the secure opening and closing of facilities, ensuring that all access points were properly secured.
- Managed crowd control at events, maintaining order and preventing disturbances or unsafe conditions.
- Walked property during busy periods to observe activities and protect assets.
- Enforced company policies regarding security and confidentiality, addressing violations promptly to minimise risks.
- Assisted in developing security policies to enhance asset protection. clear, relevant and successful security policies protecting assets and individuals.
Customer Service Representative
SPI CRM, Inc
España Manila, NCR
03.2018 - 06.2018
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
System Administrator
Jireh-Kilah Internet Cafe
Sta. Cruz Manila, NCR
08.2012 - 12.2017
- Installed and configured various software and hardware for smooth-running systems operation.
- Monitored system performance using advanced tools, proactively identifying and resolving issues.
- Owned support tickets using IT management system Impulse for assigning and escalating.
- Installed and maintained IT equipment and software to meet workflow requirements.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked with internal support teams, outsourced managed service providers and suppliers for comprehensive end-user setup and support.
Community Care Assistant
Country Court Care
England, United Kingdom
02.2009 - 06.2012
- Provided emotional support and companionship, enhancing client well-being.
- Conducted household duties, including cleaning, laundry, and shopping, to maintain a comfortable living environment.
- Administered personal care and hygiene to clients, promoting dignity and respect.
- Administered patient medication, paying close attention to accurate dosage and frequency.
- Stayed up to date on the best health practices, first aid procedures and other safety guidelines by attending regular carer training.
- Independently changed or emptied catheter bags using clean, careful techniques while following hygiene guidelines.
- Built and maintained patient dignity, treating service users with utmost care and respect.
- Monitored and reported changes in client health or behaviour to healthcare professionals.
- Provided empathetic personal care, maintaining respect and dignity for patients throughout.
- Visited people's homes to provide care, support and assist with tasks as required.
- Assisted in preparing and providing medication to clients, arranging accurately based on prescriptions and doctors notes.
- Assisted clients with washing, bathing, dressing, getting up and going to bed.
- Maintained confidentiality and privacy in all aspects of client care.
Supervisor / Aviation Security Specialist
PASSCOR
Manila In'l Airport, Pasay City, NCR
03.1998 - 12.2009
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Planned and communicated daily manufacturing tasks and targets.
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
Education
BS Marine Transportation - 3rd Year SY 1986-1990
FEATI (Far Eastern Air Transport Incorporated)
Sta. Cuz, ManilaSkills
Security Officer
- Incident reports
- Report writing
- Risk assessment
- Team leadership
- CCTV monitoring
- Access control
- Visitor screening
- Alarm response
- Patrol operations
- Conflict resolution
- Security communication
Customer Service Representative
- Call handling
- CRM systems
- Complaint resolution
- Order processing
- Case logging
- Record keeping
- Policy compliance
- Shift coordination
- Incident reporting
- Team supervision
Security Supervisor Specialist Aviation
- Aviation security
- X-ray screening
- Bag searches
- Safety compliance
- Passenger interactions
- Technical liaison
- Customer service
- Clear communication
Community Care Assistant
- Medication administration
- Personal care
- Infection control
- Catheter bag changing
- Safeguarding vulnerable adults
- Care planning
- Client support
- Confidential recordkeeping
- Compassionate communication
- Risk awareness
- Positive attitude
- Safeguarding of Vulnerable Adults
- Knowledge of infection control
- Customer service excellence
Languages
English
Intermediate
B1
Tagalog / Ilonggo
Proficient
C2
Timeline
Security Officer
Seniority Security Agency
06.2018 - Current
Customer Service Representative
SPI CRM, Inc
03.2018 - 06.2018
System Administrator
Jireh-Kilah Internet Cafe
08.2012 - 12.2017
Community Care Assistant
Country Court Care
02.2009 - 06.2012
Supervisor / Aviation Security Specialist
PASSCOR
03.1998 - 12.2009
BS Marine Transportation - 3rd Year SY 1986-1990
FEATI (Far Eastern Air Transport Incorporated)