Joel Rapiz
Tagum City,Davao del Norte
Summary
High-impact General Virtual Assistant optimises business operations and enhances leadership efficiency. Manages complex schedules, fosters stakeholder communication, and anticipates operational needs to facilitate high-level strategic initiatives.
Overview
4
4
years of professional experience
Work History
Front Office Attendant
Crown Regency Hotel & Towers
01.2025 - 01.2026
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Managed front office operations, efficiently handling guest inquiries, complaints, and requests with professionalism.
- Coordinated meeting room bookings, ensuring spaces were prepared and equipped for various meetings.
- Answered telephone calls to offer information, direct callers and take messages.
Customer Service Representative
IQOR
Davao City
10.2021 - 10.2022
- Facilitated fulfilment of customer orders across in-person, email, online, and telephone channels.
- Coordinated peak-season support efforts, enhancing customer satisfaction outcomes.
- Drove process improvements to reduce average response times by 20%.
- Educated customers on financing options while safeguarding data privacy.
- Owned quality assurance results, sustaining 90%+ on retail procedures.
Education
Bachelor of Science - Tourism Management
Southway College of Technology
San Francisco, Agusan Del Sur01-2026
Skills
- Customer Service
- Customer support
- Office Management
- Calendar Management
- Data Entry
- Organizational Skills
- Attention to Detail
- Problem Solving
- Adaptability
- Teamwork
- Communication
- Verbal communication
- Collaborative tasks
- Google Workspace
- Problem-solving
- Willingness to learn
Languages
ENGLISH
TAGALOG
CEBUANO
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Custom
General Virtual Assistant, The VA Bar
Timeline
Front Office Attendant
Crown Regency Hotel & Towers
01.2025 - 01.2026
Customer Service Representative
IQOR
10.2021 - 10.2022
Bachelor of Science - Tourism Management
Southway College of Technology