Joel Praxides
Team Leader
Santa Rosa, Province Of Laguna
Summary
Well organized, creative, and proven leadership skills. Experience working with external clients. Track records of delivering unique and effective content. Impressive history of planning and executing strategies to reach clients KPIs.
Overview
9
9
years of professional experience
Work History
Team Leder
Healthcare | Aetna
01.2023 - Current
- Pioneered a new healthcare account, contributing to its growth and establishing action plans to reinforce quality customer service.
- Guided Customer Service Representatives in enhancing their skills and knowledge to meet individual performance goals.
- Successfully transitioned to pioneer a second Aetna Line of Business (LOB) after the success of the first, driving further account expansion.
SME | CSR
Telco | Sprint, AT&T
01.2018 - 01.2022
- Served as a Subject Matter Expert (SME), supporting five teams in managing KPIs and maintaining performance standards.
- Acted as a Relief Team Lead, managing operations during leadership absences.
- Recognized as the Top SME for Q4 for outstanding performance and support.
Cashier
Jollibee Foods Corp.
01.2017 - 01.2018
- Honed my skills on facing customers and establish effective communication to properly get their desired orders.
- Was also learned on how to operate POS and manage Sales.
Education
Business Outsourcing Management
Phil. Technological Institute of Science Arts And Trade
2018
Skills
- MS Excel
- MS Word
- MS Power Point
- Team Management
- Creative problem solving
- Communication skills
Timeline
Team Leder
Healthcare | Aetna
01.2023 - Current
SME | CSR
Telco | Sprint, AT&T
01.2018 - 01.2022
Cashier
Jollibee Foods Corp.
01.2017 - 01.2018
Business Outsourcing Management
Phil. Technological Institute of Science Arts And Trade