Joel O. Delima Jr.
Pasay City,Phillipines
Summary
Results-driven leader with significant experience in customer service, business development, operations management, finance, and administration within the gaming sector. Proven track record in executing strategic initiatives that promote growth and increase profitability.
Skilled in team leadership, process optimization, and building enduring client relationships. Strong communication and interpersonal skills complemented by robust business acumen to meet organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Sandbox Ventures Inc
03.2026 - Current
- Managed department operations across Food and Beverage, Marketing, Human Resources, and Online Casino, ensuring alignment with strategic objectives.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Cultivated a performance-driven business culture prioritising goal attainment and optimisation.
- Led operational activities and training initiatives to enhance employee development and engagement.
- Monitored service times and quality metrics to ensure standards were met.
General Development Manager
9D Bluestar Poker Club
08.2024 - 02.2026
- Developed training programmes that enhanced employee skills and fostered professional growth.
- Streamlined department operations by managing food and beverage services, guest relations, and human resources.
- Built a reputation for exceptional customer service, contributing to business growth in the gaming sector.
Administration & Operations Manager
Blue Space Holdings (Behold Technologies)
08.2019 - 08.2024
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Supervised training and development initiatives, enhancing skills of local employees.
- Managed administrative and operational procurement to optimise property management efficiency.
- Oversaw quality control processes, ensuring high standards for products and services.
Marketing Supervisor
Fortune Gate Holiday / New World Manila Bay (DG Casino)
10.2018 - 02.2019
- Developed marketing strategies and oversaw team execution to enhance campaign effectiveness.
- Analysed campaign performance data to inform adjustments and enhance future marketing initiatives.
- Directed marketing and business development initiatives to align with organisational goals.
Portfolio Manager / Financial Strategist
Philam Life (Asia Group)
02.2018 - 09.2018
- Streamlined portfolio management processes by integrating advanced analytical tools, improving decision-making accuracy and process efficiency.
- Developed tailored financial strategies for clients, aligning investment goals with individual risk profiles.
- Recognised as a prime Insurance Planner and Financial Advisor in the Philippines, contributing to client satisfaction and financial well-being.
Casino Marketing Supervisor
Solaire Resort and Casino
09.2016 - 03.2017
- Directed daily casino marketing operations to ensure alignment with strategic goals.
- Managed membership programmes and reward systems to enhance customer engagement.
- Represented brand at industry events and conferences, establishing valuable partnerships.
Food & Beverage Supervisor
The Heritage Hotel Manila
09.2014 - 09.2016
- Managed food and beverage operations, ensuring high service quality and effective team performance.
- Coordinated daily staff assignments, enhancing teamwork to uphold restaurant standards.
- Gained expertise in bartending, fine and casual dining, and room service operations.
Education
Bachelor of Science - Hospitality Management (Major in Hotel and Restaurant Management)
ABE INTERNATIONAL BUSINESS COLLEGE
Caloocan City, 00Skills
- Operational oversight
- Budget management
- Property management and procurement
- Process optimisation
- Strategic planning and marketing
- Staff recruitment and retention
- Human resources management
- Team leadership
- Conflict resolution
- Behavioural development
- Membership management
- Revenue growth strategies
- Financial strategy development
- Computer literacy
- Portfolio management
- Customer relationship management
- Performance optimization
- Team leadership and motivation
Languages
English
Advanced
C1
Certification
- Licensed Financial Advisor/Planner (OL and VUL).
- Human Resources: Completed 1.5 years of Basic Human Psychology training.
- Internship: Orchid Garden Suites Hotel Manila.
- Licensed Red Cross Rescue and First Aider.
Interests
- Playing any kind of sports
- Watching documentaries
- Travel
- Pet owner
Timeline
General Manager
Sandbox Ventures Inc
03.2026 - Current
General Development Manager
9D Bluestar Poker Club
08.2024 - 02.2026
Administration & Operations Manager
Blue Space Holdings (Behold Technologies)
08.2019 - 08.2024
Marketing Supervisor
Fortune Gate Holiday / New World Manila Bay (DG Casino)
10.2018 - 02.2019
Portfolio Manager / Financial Strategist
Philam Life (Asia Group)
02.2018 - 09.2018
Casino Marketing Supervisor
Solaire Resort and Casino
09.2016 - 03.2017
Food & Beverage Supervisor
The Heritage Hotel Manila
09.2014 - 09.2016
Bachelor of Science - Hospitality Management (Major in Hotel and Restaurant Management)
ABE INTERNATIONAL BUSINESS COLLEGE