Joel Christian Ocasiones
ServiceNow Consultant
Quezon City, Metro Manila,00
Summary
Experienced ServiceNow Developer with over 5 years of expertise in implementing ITSM, CSM, Legal, and portal/UI development. Demonstrated proficiency in integrations, scripting, and web development using JavaScript, HTML, CSS, and Angular. Passionate about mentoring and actively supporting and training new team members. Collaborative team player excelling in both collaborative and independent work environments, consistently delivering high-quality solutions. Specializing in ServiceNow, with a strong background in IT service management and business process automation. Dependable and results-driven, focusing on delivering effective solutions and maximizing operational efficiency.
Overview
5
5
years of professional experience
7
7
Certifications
2
2
Languages
Work History
ServiceNow Consultant
DCPDC, Inc.
03.2022 - Current
• ServiceNow Design & Application Development – Responsible for designing, developing, and implementing custom applications on the ServiceNow platform.
• UI/UX & Portal Development – Led portal enhancements and integrated custom chatbot/virtual agent solutions.
• Integration & Automation – Developed custom ServiceNow Spoke integrations and automated workflows to improve efficiency.
• Custom Development – Built ESC widgets, user tracking features, skills-matching functionality, and SharePoint-like capabilities within ServiceNow.
• Platform Administration & Support – Provided Level 2 support, conducted instance reviews, and optimized workflows for better performance.
• Project Leadership & Training – Led the implementation of the Legal Service Delivery module and mentored junior team members.
• Agile Delivery – Delivered solutions in rapid sprint cycles, ensuring seamless integration and post-implementation support.
Associate Software Engineer
Accenture, Inc.
02.2020 - 02.2022
• Led the development and implementation of three HR Portal applications (2021–2022) while ensuring seamless integration with existing configurations.
• Spearheaded HR application enhancements, leveraging ServiceNow’s OOTB functionalities, integrations, and scripting to meet evolving business needs.
• Managed integration efforts, executing API calls and configuring automated processes using ServiceNow’s OOTB services.
• Conducted thorough task assessments to ensure timely and accurate delivery of business requirements.
• Strengthened expertise in web development and API integration, focusing on ServiceNow portal enhancements.
• Collaborated with cross-functional teams to design, develop, test, and deploy high-quality software solutions.
• Contributed to agile development by participating in sprint planning, effort estimation, and work prioritization.
Education
Bachelor of Science - Computer Engineering
FEU Institute of Technology
Skills
ServiceNow development
Certification
ServiceNow Certified System Administrator
Instructor Trainings Conducted
- Certified System Administrator Review (Accenture)
- Cross-ServiceNow training (DCPDC)
Trainings Attended
- ServiceNow CSA / ITSM Trainings
- Java MOOCS Training (Java, HTML, CSS, JavaScript, Java Spring Framework, Angular JS)
- Agile Professional Training
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