Summary
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
JOEL NOBLE

JOEL NOBLE

Manager - Operations
Las Pinas City

Summary

Dependable Operations Manager with experience developing and implementing improved operational policies. Collates and coordinates high-volume data to assess progress and preempt issues for prompt resolution. Communicates and collaborates well to engage staff and enhance performance and productivity. He is motivated to develop and implement operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.

Work History

ASSISTANT OPERATIONS MANAGER

FirstSource Solutions Limited
11.2022 - 04.2025
  • Health Plan and Healthcare Services
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.

ASSISTANT MANAGER

Tata Consultancy Services
10.2021 - 11.2022
  • Healthcare Account

ASSISTANT MANAGER

EXL Services Inc
09.2020 - 09.2021
  • Property Insurance

ASSISTANT MANAGER

Gebbs Healthcare Solutions Inc.
05.2019 - 09.2020
  • Revenue Cycle Management

ASSISTANT MANAGER / TEAM LEADER

CONCENTRIX Services Philippines Inc (former Minacs Phil Inc)
08.2017 - 04.2019
  • Patients Services - Express Scripts Inc

ASSISTANT MANAGER / TEAM LEADER

CONCENTRIX Services Philippines Inc (former Minacs Phil Inc)
02.2016 - 07.2017
  • Pharmacy Helpdesk RESOLUTION EXPERT TEAM - Express Scripts Inc

TEAM LEADER

ADITYA BIRLA MINACS PHILIPPINES INC./ MINACS PHIL INC.
09.2010 - 02.2016
  • Prior Authorization / Pharmacy Helpdesk - Express Scripts Inc

TEAM LEADER

APAC CUSTOMER SERVICES INC.
12.2006 - 09.2010
  • HUMANA - Claims Status and Reprocessing

CUSTOMER SERVICE AGENT

APAC CUSTOMER SERVICES INC.
12.2006 - 11.2007
  • HUMANA - Benefits and Eligibility

QUALITY ANALYST / QUALITY VERIFIER

TELEPERFORMANCE INC
06.2006 - 12.2006
  • CHASE / MBNA / PRIMUS / SPRINT – Outbound

OUTBOUND SALES REPRESENTATIVES

TELEPERFORMANCE INC
10.2005 - 06.2006
  • CHASE FRAUD DETECTOR / MBNA CREDIT PROTECTION

GROUP TELEMARKETING MANAGER

INTERNATIONAL MARKETING GROUP
05.2005 - 10.2005
  • Telemarketing Operation

BOOKEEPER

PRUDENTIAL LIFE MARKETING RESOURCES CORP
06.2004 - 04.2005
  • Traditional and Telemarketing Operation

Education

Electrical Engineering -

PUP

High School -

Our Lady of Peace School

Skills

Leadership skills

Accomplishments

  • Six Sigma – Yellow Belt training - Aditya Birla Minacs Inc/Concentrix
  • ISO and URAC POC Auditor - Aditya Birla Minacs Inc/Concentrix
  • OnTrac Star Certification | 4 Star Certified – Aditya Birla Minacs Inc/Concentrix
  • Certified Team Leader – TL Certification Training Program – APAC Customer Services Incorporated

Interests

Loves to travel places
Explore new things
Loves to Eat Spicy foods
Watching Movies

Timeline

ASSISTANT OPERATIONS MANAGER

FirstSource Solutions Limited
11.2022 - 04.2025

ASSISTANT MANAGER

Tata Consultancy Services
10.2021 - 11.2022

ASSISTANT MANAGER

EXL Services Inc
09.2020 - 09.2021

ASSISTANT MANAGER

Gebbs Healthcare Solutions Inc.
05.2019 - 09.2020

ASSISTANT MANAGER / TEAM LEADER

CONCENTRIX Services Philippines Inc (former Minacs Phil Inc)
08.2017 - 04.2019

ASSISTANT MANAGER / TEAM LEADER

CONCENTRIX Services Philippines Inc (former Minacs Phil Inc)
02.2016 - 07.2017

TEAM LEADER

ADITYA BIRLA MINACS PHILIPPINES INC./ MINACS PHIL INC.
09.2010 - 02.2016

TEAM LEADER

APAC CUSTOMER SERVICES INC.
12.2006 - 09.2010

CUSTOMER SERVICE AGENT

APAC CUSTOMER SERVICES INC.
12.2006 - 11.2007

QUALITY ANALYST / QUALITY VERIFIER

TELEPERFORMANCE INC
06.2006 - 12.2006

OUTBOUND SALES REPRESENTATIVES

TELEPERFORMANCE INC
10.2005 - 06.2006

GROUP TELEMARKETING MANAGER

INTERNATIONAL MARKETING GROUP
05.2005 - 10.2005

BOOKEEPER

PRUDENTIAL LIFE MARKETING RESOURCES CORP
06.2004 - 04.2005

Electrical Engineering -

PUP

High School -

Our Lady of Peace School
JOEL NOBLEManager - Operations