Nikka April Orpilla
Batangas
Summary
Dynamic Inbound Call Specialist with expertise from Results CX, excelling in customer service and call handling. Enhanced customer satisfaction by resolving inquiries and complaints effectively. Proactively retained clients and supported sales strategies. Skilled in verbal communication and organization, contributing to a positive brand image and seamless operations. Adaptable and goal-oriented professional.
Overview
3
3
years of professional experience
Work History
Inbound Call Specialist
Results CX
11.2024 - Current
- Assisted customers by providing product information and support for inquiries.
- Supported team in executing sales strategies to enhance customer engagement.
- Managed high-volume inbound calls to ensure customer inquiries were addressed promptly.
- Collaborated with team members to share best practices and improve service quality.
- Adapted quickly to new systems and processes, ensuring seamless call handling.
- Assisted in training new staff on call procedures and customer service techniques.
Inbound Call Specialist
Alorica Inc.
10.2022 - 10.2024
- Provided detailed product information and support, enhancing customer satisfaction levels.
- Resolved customer complaints effectively, contributing to a positive brand image.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Retained valuable clients by addressing concerns proactively and offering tailored solutions to meet their needs.
Education
Bachelor of Science -
National University
ManilaSkills
- Customer service
- Goal oriented
- Organization
- Call handling
- Verbal and written communication
Languages
English
Bilingual or Proficient (C2)
Timeline
Inbound Call Specialist
Results CX
11.2024 - Current
Inbound Call Specialist
Alorica Inc.
10.2022 - 10.2024
Bachelor of Science -
National University