JOEL GERBABUENA

Work Preference

Location Preference

Remote

Summary

Highly organized Executive Assistant with experience supporting operations across travel, real estate, and construction industries. Skilled in managing calendars, coordinating communications, handling administrative tasks, and ensuring smooth day-to-day workflow in fast-paced environments. Strong communicator with a detail-oriented and proactive approach, known for maintaining efficiency, accuracy, and professionalism while supporting executives and business operations.

Overview

8

years of professional experience

Work History

Roofing Consultant

Insured Roofs and Landmark Roofing

12.2025 - Current

Conducted outbound calls to homeowners to introduce free roof assessments and educate them on the inspection process and its benefits.
Qualified homeowners by gathering property information and determining eligibility for a complimentary roof consultation.
Scheduled roof inspection appointments and coordinated calendars to ensure efficient routing and timely service.
Answered homeowner questions, explained available services, and provided general information to support informed decision-making.
Maintained accurate customer records and updated lead statuses in the CRM while ensuring clear communication with the operations team.

Executive Travel Virtual Assistant

Thomas Travel Inc- Travel Leaders Network

04.2025 - 11.2025

Coordinated communications between clients and travel suppliers, enhancing service delivery and responsiveness.
Designed and coordinated personalized travel arrangements for leisure, corporate, individual, family, and group clients, including domestic and international trips.
Managed reservations for flights, accommodations, transportation, and activities while liaising with travel suppliers to ensure smooth execution.
Provided end-to-end client support by handling itinerary updates, booking modifications, payments, travel insurance, and destination guidance.
Maintained organized records of bookings, customer information, and financial transactions while leveraging travel management tools for efficient operations.
Strengthened client satisfaction and loyalty through responsive communication, tailored travel solutions, and the creation of promotional and marketing materials.
Utilized advanced travel management software to create digital itineraries and proposals, improving workflow efficiency and client experience.

Solar Energy Consultant

SoCal Energy Upgrades and Assessment

08.2024 - 03.2025

Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
Followed-up with warm prospects to deepen connections and convert leads.
Developed successful sales strategies by analyzing market trends and competitor offerings to better position company services.
Identified cost-saving measures for clients by recommending appropriate federal, state, or local incentives available for their projects.
Ensured high-quality customer experiences by addressing any post-installation issues promptly and effectively.
Supported team members in achieving collective goals through collaboration and sharing best practices in sales strategies.

Travel Agent Assistant

Ultratech/Greenpath/Travel Leaders Network

10.2023 - 08.2024

Managed the travel advisor’s inbox by organizing client communications, prioritizing inquiries, and drafting responses for new requests, bookings, payments, confirmations, and follow-ups.
Planned and managed customized domestic and international travel itineraries for individuals, families, groups, executives, and business travelers.
Coordinated flights, hotels, rental cars, tours, travel documentation, and supplier communications to ensure seamless travel experiences.
Assisted clients with bookings, changes, cancellations, payments, travel insurance, and personalized recommendations based on their needs and preferences.
Maintained accurate records of client profiles, bookings, expenses, and payments while utilizing travel management systems to improve efficiency.
Created promotional materials and built strong client relationships through exceptional service, contributing to customer satisfaction and retention.

Customer Service Representative

Verizon Wireless/ Teletech Ebloc 2, IT Park, Cebu

09.2022 - 09.2023

Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Assisted customers in navigating their account and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Educated customers about billing, payment processing and support policies and procedures.
Investigated and resolved accounting, service and product delivery concerns.

Real Estate, Inside Sales Associate/ISA

Creative Home Invest

06.2021 - 09.2022

Generated leads for sales by nurturing client relationships, resulting in a robust sales pipeline.
Coordinated appointments for realtors and investors with potential sellers and buyers to discuss property opportunities, negotiate offers, and facilitate transactions.
Utilized CRM systems to track client interactions, improving follow-up efficiency and client engagement.
Collaborated with team members to develop effective sales scripts, increasing conversion rates on calls.

Technical Support Representative

Comcast, Concentrix TGU Tower IT Park, Cebu

09.2019 - 09.2020

Managed high levels of call flow and responded to technical support needs.
Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
Accelerated issue resolution times using remote diagnostic tools when possible to minimize inconvenience for clients experiencing technical difficulties.
Ensured a high level of customer satisfaction with prompt resolution of internet, cable, and phone problems.

Airline Reservation Agent

Delta Air Lines, Wipro Gagfa Tower, Cebu

06.2018 - 11.2018

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
Ensured timely follow-up with clients regarding changes in itineraries or flight status updates, keeping them informed throughout their journey.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Provided thorough guidance on travel-related matters such as passport requirements and luggage restrictions, enabling passengers to adequately prepare for their flights.

Education

Bachelor - Tourism Management

NOrSU, Dumaguete City, Philippines

04-2018

Languages

English

Advanced (C1)

Skills

Executive support

Administrative support

Travel coordination

Travel arrangements

Document preparation

File organization

Project management

Appointment setting

Social media management

Travel administration

Email management

Travel arrangement coordination

Tools and Skills Knowledge

VoIP Communication Systems ( Call Tools, Ring Cental, Vici )
Virtual Meeting Platforms ( Google Meet, Microsoft Teams, Zoom )
Social Media Platforms ( Facebook, Instagram, LinkedIn )
Google Suite ( GChat, GDrive, Gmail, )
Microsoft Suite (MS Outlook, MS Word, MS Excel)
Editing Software Tools ( Adobe, Canva, Capcut )
Booking Systems ( Airline Websites, Cruise Complete, Delta Vacations)
Itinerary & Booking Management ( Axus, Tern, Travefy)
CRM management ( Asana, Clientbase, Hubspot)
AI Tools (Chatgpt, Dola, Gemini )

Websites

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Roofing Consultant - Insured Roofs and Landmark Roofing

12.2025 - Current

Executive Travel Virtual Assistant - Thomas Travel Inc- Travel Leaders Network