Joel EMPRESE
Lipa City,BTG
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BLENDED SKILL SUPPORT
TASK US INC.
06.2022 - 06.2024
- Online Food Ordering
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
PROCESS ASSOCIATE
GENPACT SERVICES LLC
03.2022 - 06.2022
- Financial Account
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
EMAIL SUPPORT REPRESENTATIVE
CHIESAR CONNECT CUSTOMER ASSISTANCE SERVICE
02.2021 - 01.2022
- E-Commerce / Retail
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Streamlined response times for efficient email support, improving overall customer experience.
CUSTOMER SERVICE REPRESENTATIVE
TELETECH CUSTOMER MANAGEMENT
11.2020 - 02.2021
- Healthcare Member Support
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
CUSTOMER SERVICE REPRESENTATIVE
TELETECH CUSTOMER MANAGEMENT
03.2018 - 10.2020
- Fraud Control Group
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
CUSTOMER SERVICE REPRESENTATIVE
TELETECH CUSTOMER MANAGEMENT
04.2016 - 02.2018
- Credit Management Collections
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
SALES ENGINEER
ENERGITECH INDUSTRIAL CORPORATION
06.2015 - 03.2016
Education
Bachelor of Science - Computer Studies
KOLEHIYO NG LUNGSOD NG LIPA
Lipa City, Province Of Batangas, Philippines07.2022
Associate of Science - Computer Technology
KOLEHIYO NG LUNGSOD NG LIPA
Lipa City, Province Of Batangas, Philippines04.2015
Skills
- Tech Savvy
- MS Office (Excel, Word, Powerpoint, Publisher)
- Shopify
- Zendesk
- Slack
- Salesforce
- CRM Tools
- Adobe Photoshop
- Basic Video and photo editing
- Critical thinking
- Data entry
- Computer proficiency
Job Experiences
- TASK US INC., Online Food Ordering Blended Skill Support (Chat, E-mail and Phone), 06/22, 06/24
- GENPACT SERVICES LLC, Financial Account Process Associate, 03/22, 06/22
- CHIESAR CONNECT CUSTOMER ASSISTANCE SERVICE, E-Commerce / Retail Email Support Representative, 02/21, 01/22
- TELETECH CUSTOMER MANAGEMENT, Customer Service Representative, United HealthCare, 11/20, 02/21, Fraud Control Group, 03/18, 10/20, Credit Management Collections, 04/16, 02/18
- ENERGITECH INDUSTRIAL CORPORATION, Sales Engineer, 06/15, 03/16
Certification
I hereby certify that the rendered information above was true and correct to the best of my knowledge and belief.
Timeline
BLENDED SKILL SUPPORT
TASK US INC.
06.2022 - 06.2024
PROCESS ASSOCIATE
GENPACT SERVICES LLC
03.2022 - 06.2022
EMAIL SUPPORT REPRESENTATIVE
CHIESAR CONNECT CUSTOMER ASSISTANCE SERVICE
02.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
TELETECH CUSTOMER MANAGEMENT
11.2020 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
TELETECH CUSTOMER MANAGEMENT
03.2018 - 10.2020
CUSTOMER SERVICE REPRESENTATIVE
TELETECH CUSTOMER MANAGEMENT
04.2016 - 02.2018
SALES ENGINEER
ENERGITECH INDUSTRIAL CORPORATION
06.2015 - 03.2016
Bachelor of Science - Computer Studies
KOLEHIYO NG LUNGSOD NG LIPA
Associate of Science - Computer Technology
KOLEHIYO NG LUNGSOD NG LIPA
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