JOEL D. CALINAO JR.
Antipolo City
Summary
A hardworking and dedicated Industrial Tech, Retail Specialist and Customer representative primarily in charge of providing the best quality service to all different types of clients I deal with. Securing the highest satisfaction of my customers is my top priority as well as extending my patience and perseverance in addressing them in their inquiries, needs and complains. My relationship with people and gaining trust with clients and with my co-workers is vital to me.
Overview
7
7
years of professional experience
Work History
TEAM SUPERVISOR
PSA
07.2024 - Current
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Freelance ONLINE & Water Drilling and Plumbing Services
Self-Employed
01.2020 - Current
- I sell Natural and Healthy products on clients physically and online
- We have Water Drilling and Plumbing services in Bacolod
- Conducted routine maintenance and inspections to identify and address mechanical issues.
Retail Store Specialist and Customer Service Representative
Globe Telecom Inc.
06.2017 - 02.2019
- My primary role is to help customers understand the promo we offer and encourage them to apply for it as well as introducing the products that clients can buy
- I also process payments and accepts cash which frequently involves complains, changes, applying coupons and promotions and bagging the customer's item after the sale
- Created excel spreadsheets to track customers data and processed accounts receivable
- Identified research and resolved issues using the computer system
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
Education
Bachelor of Science - Industrial Technology
BACOLOD CITY COLLEGE
01.2017
Skills
- Communication
- Compassion
- Skills
- Teamwork
- Dedicated
- Salesmanship
- Creativity
- Time
- Flexibility
- Management
Languages
English
Ilonggo
Tagalog
Hiligaynon
Timeline
TEAM SUPERVISOR
PSA
07.2024 - Current
Freelance ONLINE & Water Drilling and Plumbing Services
Self-Employed
01.2020 - Current
Retail Store Specialist and Customer Service Representative
Globe Telecom Inc.
06.2017 - 02.2019
Bachelor of Science - Industrial Technology
BACOLOD CITY COLLEGE
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