JOEL CAMU Jr.
Technical & Field Support Representative
Cainta, Province Of Rizal
Summary
Dynamic Field support and Service Technician over a years at Terraserv Technologies Inc., excelling in troubleshooting and repair. Recognized for enhancing customer satisfaction through effective problem-solving and exceptional customer service. Skilled in equipment maintenance and relationship building, consistently turning challenges into positive experiences for clients.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and good communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Field Support Technician
TERRASERV TECHNOLOGIES INC.
08.2018 - Current
- Improved customer satisfaction by providing timely and effective technical such as remote support assistance and most of the time for On-site assistance for various systems.
- Ensured seamless network connectivity through diligent monitoring, configuration, and maintenance tasks.
- Elevated customer confidence by providing remote support when onsite assistance was unavailable or impractical due to distance constraints.
- Driver Technician - combines driving responsibilities with technical skills, often involving operating vehicles to transport equipment and materials, and performing maintenance or repairs. Including tasks like vehicle inspections, minor repairs, and assisting with technical projects.
- Marketing Associate - Supports the marketing team by assisting in the development and execution of marketing campaigns like Corporate Company Profile, Business flyers, Employee's company ID and creating marketing materials. Also and help the marketing team plan events to promote the company's products and services.
MONIQUE RTW
Own Business
12.2013 - 01.2018
- A small and unique business that I have been running for almost five years. We are dedicated and hardworking with day-to-day operations, working efficiently and productively with all team members but unfortunately in the area where our business is located there has been a change in the rules and regulations in place and this has affected my business and it has completely closed.
Field Estimator
Dwightsteel Building Systems Inc.
04.2012 - 10.2013
- Supported team decision-making by providing expert recommendations based on thorough analysis of collected survey data.
- Maintained accurate records of survey data, notes, and sketches for future reference and potential use in legal disputes or boundary resolution cases.
- Responsible for calculating the costs of a project before work commences, covering everything from materials, labour, equipment hire, transport costs and everything in between.
Office Staff/Graphic Production Artist
Glomar Herbal Philippines Corporation
03.2011 - 02.2012
- designs and arranges visual elements like text, images, and graphics to create engaging and effective layouts for various media and including print. Work closely with clients and creative teams to understand project goals and translate them into visually appealing designs, often using software to develop creative and conceptual layouts.
- Developed print materials such as brochures, banners, and signs.
- Used Adobe Photoshop to create images and layouts.
Education
Associate of Arts - Multimedia
STI College
Ortigas Extension, Cainta Rizal 04.2001 -
Skills
On-site support
Timeline
Field Support Technician
TERRASERV TECHNOLOGIES INC.
08.2018 - Current
MONIQUE RTW
Own Business
12.2013 - 01.2018
Field Estimator
Dwightsteel Building Systems Inc.
04.2012 - 10.2013
Office Staff/Graphic Production Artist
Glomar Herbal Philippines Corporation
03.2011 - 02.2012
Associate of Arts - Multimedia
STI College
04.2001 -
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