Joel Agojo
Paranaque City
Summary
Driven by a results-focused approach, I leveraged operations management and team leadership at JPAG Trading and United Laboratories Inc. to enhance business growth, streamline processes, and significantly improve customer satisfaction. My expertise in business development and customer relations consistently boosted sales and strengthened client relationships, showcasing a commitment to excellence and strategic expansion.
Overview
22
22
years of professional experience
Work History
Proprietor
JPAG Trading
01.2006 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Data Warehouse Engineer
United Laboratoties Inc.
10.2002 - 09.2004
- Checked technical designs and drawings for adherence to standards.
- Recorded daily events and activities in site diary to evaluate process and improve
- Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
- Troubleshot on-site issues promptly using analytical problem-solving skills resulting in minimal delays to the overall schedule.
- Suggested process and technical design changes to improve performance and efficiency.
- Facilitated and led site engineering projects relating to new or upgraded equipment, facilities and quality initiatives.
- Acted as contact for client's communication with field personnel.
Education
Bachelor Of Science - Civil Engineering
Adamson University
Ermita, Manila03.2002
Skills
Operations Management
Accomplishments
- Collaborated with team of 10 peraonnel in the development of Multiple Government Project.
- Resolved product issue through consumer testing.
- Achieved Impressive rsult by completing Multiple Government Project with accuracy and efficiency.
- Supervised team of 10 staff members.
- Achieved Strong Leadership through effectively helping and leading to resolveTask.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Problems and Issues which led to Good and Impressive outcome of the projects.
Affiliations
- Philippine Institute of Civil engineering ( PICE)
Timeline
Proprietor
JPAG Trading
01.2006 - Current
Data Warehouse Engineer
United Laboratoties Inc.
10.2002 - 09.2004
Bachelor Of Science - Civil Engineering
Adamson University
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