Summary
Overview
Work History
Education
Skills
Language
Timeline
CustomerServiceRepresentative
Joe Guillan Jesuitas

Joe Guillan Jesuitas

Tanay

Summary

Customer service professional with 5 years of experience. Friendly, empathetic, and skilled at resolving issues efficiently while building strong customer relationships. Thrive in high-pressure situations with professionalism and care.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Pet Honesty
01.2020 - 01.2025
  • Respond to customer inquiries via email, live chat, and Amazon messages in a timely and professional manner
  • Process refunds and replacements in accordance with company policies to ensure customer satisfaction
  • Manually fulfill orders, verifying accuracy and ensuring timely processing and shipping
  • Track and update shipment records to maintain accurate order status and delivery information
  • Record and maintain all relevant data, including refunds, replacements, and quality complaints, for internal tracking and reporting
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Business Administration

STI College
Tanay, Province Of Rizal
07-2022

Bachelor of Science - Architecture

Technological Institute of the Philippines
01.2012

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Greenfield Montessori School
01.2011

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Pililla Academy Foundation Inc.
01.2009

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Simeon R. Bendana Sr. Memorial Elementary School
01.2007

Skills

  • Customer service expertise
  • Order management expertise
  • Data management
  • Knowledge of e-commerce solutions

  • Interpersonal communication
  • Computer proficiency
  • Documentation

Language

English

Timeline

Customer Service Representative

Pet Honesty
01.2020 - 01.2025

Bachelor of Science - Architecture

Technological Institute of the Philippines

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Greenfield Montessori School

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Pililla Academy Foundation Inc.

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Simeon R. Bendana Sr. Memorial Elementary School

Bachelor of Science - Business Administration

STI College
Joe Guillan Jesuitas