Joe Guillan Jesuitas
Tanay
Summary
Customer service professional with 5 years of experience. Friendly, empathetic, and skilled at resolving issues efficiently while building strong customer relationships. Thrive in high-pressure situations with professionalism and care.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pet Honesty
01.2020 - 01.2025
- Respond to customer inquiries via email, live chat, and Amazon messages in a timely and professional manner
- Process refunds and replacements in accordance with company policies to ensure customer satisfaction
- Manually fulfill orders, verifying accuracy and ensuring timely processing and shipping
- Track and update shipment records to maintain accurate order status and delivery information
- Record and maintain all relevant data, including refunds, replacements, and quality complaints, for internal tracking and reporting
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration
STI College
Tanay, Province Of Rizal07-2022
Bachelor of Science - Architecture
Technological Institute of the Philippines
01.2012
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Greenfield Montessori School
01.2011
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Pililla Academy Foundation Inc.
01.2009
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Simeon R. Bendana Sr. Memorial Elementary School
01.2007
Skills
- Customer service expertise
- Order management expertise
- Data management
- Knowledge of e-commerce solutions
- Interpersonal communication
- Computer proficiency
- Documentation
Language
English
Timeline
Customer Service Representative
Pet Honesty
01.2020 - 01.2025
Bachelor of Science - Architecture
Technological Institute of the Philippines
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Greenfield Montessori School
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Pililla Academy Foundation Inc.
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Simeon R. Bendana Sr. Memorial Elementary School
Bachelor of Science - Business Administration
STI College
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