Customer service professional with 5 years of experience. Friendly, empathetic, and skilled at resolving issues efficiently while building strong customer relationships. Thrive in high-pressure situations with professionalism and care.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pet Honesty
01.2020 - 01.2025
Respond to customer inquiries via email, live chat, and Amazon messages in a timely and professional manner
Process refunds and replacements in accordance with company policies to ensure customer satisfaction
Manually fulfill orders, verifying accuracy and ensuring timely processing and shipping
Track and update shipment records to maintain accurate order status and delivery information
Record and maintain all relevant data, including refunds, replacements, and quality complaints, for internal tracking and reporting
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Identified and resolved discrepancies and errors in customer accounts.
Responded to customer requests for products, services, and company information.