JOEFRAN BENEDICTO JR.
Bacolod City
Summary
Diligent virtual assistant with solid background in assisting sales teams. Successfully supported sales processes and enhanced customer satisfaction through effective communication and problem-solving. Demonstrated strong organizational skills and adaptability in fast-paced environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Sales Assistant - VA
Strike Visuals
01.2021 - 01.2025
- Generated and qualified sales leads to support pipeline growth
- Managed end-to-end sales funnel activities, contributing to consistent monthly revenue growth
- Converting leads and opportunities into Quotes and Sales
- Email Management
- Managing Accounts, sales, issues, and warranty
- Email blast through Hubspot
- Skilled in Oracle NetSuite with hands-on experience in building customer profiles, preparing quotes, converting them to sales orders, and extracting clean data to support outreach and reporting needs.
Sr. Representative, Real Time Management
Concentrix Philippines
07.2017 - 12.2020
- Monitoring and Managing Real-Time Operations
- Incident Response & Escalations
- Data Analysis & Forecasting
- Reporting & Coordination
Technical Support
Concentrix Philippines
07.2015 - 12.2017
- Managing customer service inquiries through calls.
- Troubleshoot phone, internet and landline related concern.
- Created and managed escalation tickets to ensure timely issue resolution and proper dispatch coordination
- Calling out customers to ensure the issue has been resolved.
Education
TEACHER'S CERTIFICATE PROGRAM - SECONDARY, TVL
CARLOS HILADO MEMORIAL STATE UNIVERSITY
Talisay, Province Of Negros Occidental, Philippines03-2022
Bachelor of Science - INDUSTRIAL TECHNOLOGY, MAJOR IN CIVIL TECHNOLOGY
BACOLOD CITY COLLEGE
Bacolod City, Province Of Negros Occidental, Philippines03-2014
Skills
- Microsoft Office Applications
- Excellent written and verbal communication in English
- Goal driven
- Customer relationship management
- Team support and assistance
- Friendly and helpful
- Strong communication and interpersonal skills
- Reliable and responsible
- Adaptable and flexible
Education And Trainings
Computer System Servicing NC II, Contact Center Services NC II, Teacher's Certificate in Secondary Education (Major in TLE), Bachelor of Science in Industrial Technology (Major in Civil Technology)
Timeline
Sales Assistant - VA
Strike Visuals
01.2021 - 01.2025
Sr. Representative, Real Time Management
Concentrix Philippines
07.2017 - 12.2020
Technical Support
Concentrix Philippines
07.2015 - 12.2017
TEACHER'S CERTIFICATE PROGRAM - SECONDARY, TVL
CARLOS HILADO MEMORIAL STATE UNIVERSITY
Bachelor of Science - INDUSTRIAL TECHNOLOGY, MAJOR IN CIVIL TECHNOLOGY
BACOLOD CITY COLLEGE