Joeffet Chuca
Pasig, Metro Manila
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service Representative role.
Overview
4
4
years of professional experience
Work History
Senior Service Desk Analyst
HCL Technologies
McKinley Hills Taguig
03.2025 - Current
- Resolved technical issues for end-users via phone, email, and chat support.
- Maintained documentation of troubleshooting procedures and knowledge base articles.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
Customer Service Representative: Retail Account
Results CX
120 Eulogio Rodriguez Jr. Ave. Pasig, Metro Manila 1604
05.2023 - 03.2025
- Answered product and service questions and offered information on related products and services..
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved accounting, service and delivery concerns.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative: Financial Account
Results CX (Contractual)
120 Eulogio Rodriguez Jr. Ave. Pasig, Metro Manila
10.2021 - 03.2022
- Handle customer inquiries and complaints Provide information about the products and services
- Responsible for helping customers by providing product and service information and resolving technical issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services
Education
Bachelor of Science - Business Administration In Financial Management
Laguna State Polytechnic University
San Pablo City, Province Of Laguna, Philippines08-2021
High School Diploma -
Talangan National High School
Nagcarlan, Province Of Laguna, Philippines03-2012
No Degree -
Yukos Elementary School
Nagcarlan, Province Of Laguna, Philippines03-2008
Skills
Customer satisfaction measurement
Account management
Technical support expertise
Ticketing system proficiency
Remote technical support
Problem resolution
Timeline
Senior Service Desk Analyst
HCL Technologies
03.2025 - Current
Customer Service Representative: Retail Account
Results CX
05.2023 - 03.2025
Customer Service Representative: Financial Account
Results CX (Contractual)
10.2021 - 03.2022
Bachelor of Science - Business Administration In Financial Management
Laguna State Polytechnic University
High School Diploma -
Talangan National High School
No Degree -
Yukos Elementary School