Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joeffet Chuca

Pasig, Metro Manila

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service Representative role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative: Retail Account

Results CX
05.2023 - Current
  • Answered product and service questions and offered information on related products and services..
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Customer Service Representative: Financial Account

Results CX (Contractual)
01.2023 - 03.2023


  • Handle customer inquiries and complaints Provide information about the products and services
  • Responsible for helping customers by providing product and service information and resolving technical issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services

Customer Service Representative: Financial Account

Results CX (Contractual)
10.2021 - 03.2022
  • Handle customer inquiries and complaints Provide information about the products and services
  • Responsible for helping customers by providing product and service information and resolving technical issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services

Education

Bachelor of Science - Business Administration In Financial Management

Laguna State Polytechnic University
San Pablo City, Province Of Laguna, Philippines
08-2021

High School Diploma -

Talangan National High School
Nagcarlan, Province Of Laguna, Philippines
03-2012

No Degree -

Yukos Elementary School
Nagcarlan, Province Of Laguna, Philippines
03-2008

Skills

    Customer service

    Active listening

    Critical thinking

    Data entry

Timeline

Customer Service Representative: Retail Account

Results CX
05.2023 - Current

Customer Service Representative: Financial Account

Results CX (Contractual)
01.2023 - 03.2023

Customer Service Representative: Financial Account

Results CX (Contractual)
10.2021 - 03.2022

Bachelor of Science - Business Administration In Financial Management

Laguna State Polytechnic University

High School Diploma -

Talangan National High School

No Degree -

Yukos Elementary School

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Joeffet Chuca