JOED CA-AYA
NOC Engineer
Taytay
Summary
I am an accomplished Voice Engineer with a proven track record in dynamic and challenging environments. My strong ability to adapt allows me to excel under pressure while delivering high-quality results. I am eager to expand my expertise and have a talent for applying new knowledge with both skill and efficiency, ensuring that I contribute effectively to team goals and projects.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
NOC Engineer
CommPeak
10.2024 - Current
- VoIP, Telecommunications, Wholesale VoIP, Call Center Voice Termination, SMS, Hosted PBX, DID, Origination, Two-way SMS, Lead Routing, Speech-to-Text, Softphone, Dialer, Auto Dialer, Predictive Dialer, Omnichannel Dialer, Toll-Free DID, Vanity Numbers, Bulk Messaging, and Cloud PBX
SR. R&D NETWORK AND TELEPHONY (Sr. Voice Engr.)
SlashDotPH
11.2020 - 04.2024
- Regularly updates the operating system, applications, and security protocols for testing and implementation in the dialer system. Ensures timely updates and maintenance of services. Oversees and maintains high availability for clients' existing dialer systems.
JR. R&D NETWORK AND TELEPHONY (Jr. Voice Engr.)
SlashDotPH
09.2019 - 11.2020
- Installation of Linux OS and prerequisite applications for the dialer system. Troubleshooting, maintaining, and conducting telephony clustering to the PBX system.
DIALER ADMINISTRATOR
SlashDotPH
10.2016 - 09.2019
- Addresses clients’ basic issues and requests related to the dialer system while performing daily monitoring to ensure optimal performance. This includes responding to inquiries, troubleshooting concerns, and analyzing system metrics to proactively identify and resolve potential issues, ensuring a seamless experience for users.
IT SUPPORT
SlashDotPH
07.2015 - 10.2016
- Delivers technical support to agents by troubleshooting issues, maintaining workstations, and monitoring network performance. Proactively identifies potential problems and implements solutions to ensure smooth operations, while also providing training and guidance to enhance agents’ technical skills and efficiency.
Education
Bachelor of Science - Computer Engineering
St. Vincent’s College Incorporated
Dipolog City, Zamboanga del Norte 01.2010 - 01.2015
Skills
- Carrier configuration/maintenance
- Mariadb/Mysql
- Voice Infra
- Asterisk PBX
- SIP
- Vicidial Contact Center Solution
- WebRTC
Extra-Curricular Activities
ROTC Cadet Officer ROTC Reservist
Timeline
NOC Engineer
CommPeak
10.2024 - Current
SR. R&D NETWORK AND TELEPHONY (Sr. Voice Engr.)
SlashDotPH
11.2020 - 04.2024
JR. R&D NETWORK AND TELEPHONY (Jr. Voice Engr.)
SlashDotPH
09.2019 - 11.2020
DIALER ADMINISTRATOR
SlashDotPH
10.2016 - 09.2019
IT SUPPORT
SlashDotPH
07.2015 - 10.2016
Bachelor of Science - Computer Engineering
St. Vincent’s College Incorporated
01.2010 - 01.2015
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