Summary
Overview
Work History
Education
Skills
Software
Additional Information
Work Availability
Timeline
Hi, I’m

Joechelle Anne Maligaya

Transaction Processing Associate
Lipa City
Joechelle Anne Maligaya

Summary

A proactive self-starter with a keen eye for detail, dedicated to ensuring the well-being of all involved. Excel in high-pressure situations and quick to adapt to changing environments, consistently delivering results with precision and professionalism.

Overview

4
years of professional experience
2
years of post-secondary education

Work History

Accenture

Transaction Processing Associate
10.2022 - 04.2023

Job overview

  • Interacted with clients to clarify transaction details, address inquiries, and provide exceptional customer service, fostering positive client relationships
  • Efficiently and accurately processed a high volume of financial transactions, ensuring that all data was entered correctly into the company's system
  • Resolved transaction-related issues promptly and effectively, working closely with cross-functional teams and clients to address concerns and discrepancies.

TaskUs
Batangas City

Fraud Analyst
07.2022 - 08.2022

Job overview

  • Utilized advanced fraud detection tools and techniques to identify suspicious activities and transactions, preventing financial losses
  • Analyzed large datasets to uncover irregular patterns and trends indicative of fraud
  • Assessed the level of risk associated with different cases of fraud, prioritizing cases based on severity and potential impact on the organization.

Concentrix
Santa Rosa

Customer Service Representative
02.2022 - 06.2022

Job overview

  • Interacted with customers through various communication channels, including phone calls, emails, and live chat, to address inquiries, resolve issues, and provide information on telecom products and services
  • Identified opportunities to upsell telecom services, such as additional data plans, features, or equipment, to meet customer needs while increasing revenue
  • Provided technical assistance to customers experiencing connectivity issues, network disruptions, or device setup problems
  • Troubleshot and resolved technical concerns efficiently.

Teletech
Lipa City

Customer Service Representative
08.2021 - 01.2022

Job overview

  • Maintained meticulous records of patient interactions, appointments, and billing transactions, ensuring data accuracy and integrity
  • These records were instrumental in streamlining administrative processes and enhancing the overall patient experience
  • Served as a pivotal point of contact between patients, healthcare providers, and insurance companies, facilitating seamless interactions within the healthcare ecosystem.

Alorica
Lipa City

Customer Service Representative
10.2019 - 02.2020

Job overview

  • Used customer relationship management (CRM) systems to accurately track and manage customer data
  • Delivered outstanding customer service by promptly addressing inquiries, resolving issues and ensuring a positive customer experience
  • Maintained clear and concise communication with customers through various channels, including phone, email and chat, ensuring accurate information delivery.

RESULTS CX
Lipa City

Retention Specialist
03.2019 - 09.2019

Job overview

  • Analyzed customer churn data to identify trends and develop strategies to reduce customer churn rates
  • Serve as a point of contact for customers, addressing thei questions, concerns, and issues promptly and effectively
  • Closely monitor key metrics like churn rate, customer satisfaction scores, and customer lifetime value to gauge the success of retention efforts.

Education

Batangas State University

BS from General Engineering
06.2015 - 05.2017

University Overview

Skills

Customer Serviceundefined

Software

Microsoft Word

Microsoft Excel

CRM Tools

Slack

Google Workspace

Microsoft Office

Additional Information

Additional Information

References available upon request

Availability
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Timeline

Transaction Processing Associate
Accenture
10.2022 - 04.2023
Fraud Analyst
TaskUs
07.2022 - 08.2022
Customer Service Representative
Concentrix
02.2022 - 06.2022
Customer Service Representative
Teletech
08.2021 - 01.2022
Customer Service Representative
Alorica
10.2019 - 02.2020
Retention Specialist
RESULTS CX
03.2019 - 09.2019
Batangas State University
BS from General Engineering
06.2015 - 05.2017

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Joechelle Anne MaligayaTransaction Processing Associate