Joebeth Bibar
Bacolod City, Province Of Negros Occidental
Summary
With a proven track record at Ubiquity Global Services Philippines, I excel in customer service and critical thinking, adeptly handling high-stress situations and resolving customer disputes to enhance loyalty. My experience in data entry and active listening has contributed to significant improvements in customer satisfaction and operational efficiency, showcasing my ability to deliver results and foster positive relationships.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ubiquity Global Services Philippines
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Dispute Analyst
Ubiquity Global Services Philippines
01.2023 - 01.2024
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Resolved disputes efficiently by analyzing transaction data and following established guidelines.
- Conducted root cause analysis on recurring disputes, identifying areas for process enhancements that led to increased operational efficiency.
Customer Service Representative
Concentrix Corporation
10.2022 - 01.2023
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Concentrixx
11.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Information Technology
Associate in Information Technology
Carlos Hilado Memorial State University03-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Payment processing
- Staff training
Timeline
Customer Service Representative
Ubiquity Global Services Philippines
01.2023 - Current
Dispute Analyst
Ubiquity Global Services Philippines
01.2023 - 01.2024
Customer Service Representative
Concentrix Corporation
10.2022 - 01.2023
Customer Service Representative
Concentrixx
11.2021 - 10.2022
Associate of Science - Information Technology
Associate in Information Technology
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