Jodilyn Carretero
Baguio City, Province Of Benguet,BEN
Summary
I'm a FrontDesk Receptionist with a track record of enhancing customer satisfaction and streamlining check-in processes at Bristle Ridge Condo. Skilled in Microsoft Office and adept in verbal communication, consistently improved service efficiency, contributing to increased revenue. Expert in managing high-volume calls and resolving billing discrepancies, ensuring a professional and welcoming environment.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Bristle Ridge Condo
11.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Front Desk Receptionist
The Podium Hotel
02.2020 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Restaurant Receptionist
King Chef Baguio City
11.2018 - 12.2019
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to marketing efforts by maintaining an updated email list for newsletter distribution and promotional materials.
- Maximized seating capacity by effectively managing waitlists and prioritizing tables according to availability.
- Collaborated with management to improve overall restaurant efficiency, contributing to higher revenue generation.
Education
Bachelor of Science - Tourism Management
University of The Cordilleras
Governor Pack Road, Baguio City08.2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Verbal and written communication
- Oral and writing communication
- Hospitality services
- Initiative-taking
- Call Answering and Routing
- Microsoft Office
Timeline
Front Desk Receptionist
Bristle Ridge Condo
11.2021 - Current
Front Desk Receptionist
The Podium Hotel
02.2020 - 11.2021
Restaurant Receptionist
King Chef Baguio City
11.2018 - 12.2019
Bachelor of Science - Tourism Management
University of The Cordilleras