Jodelyn Escasinas

· Goal-oriented client support professional with over 7 years of experience in a US-based B2B customer service.

· Committed to fostering positive customer experiences through empathy, patience, and professionalism.

· Diligent in documenting customer interactions, resolutions, and follow-up measures to ensure quality support.

· Proactive in identifying trends in customer feedback to drive enhancements in service delivery.

· Rigorously follows company policies and procedures to uphold service excellence, compliance, and data security.

Sales representative with 3 years of experience in Direct Response Television (DRTV)- Infomercials setting

• Handle inbound inquiries and convert leads into sales opportunities.
• Track and document sales performance in CRM systems to ensure accurate data is maintained.
• Address customer concerns and provide tailored solutions to meet their needs.
• Maintain in-depth knowledge of all DRTV products, services, promotions, and offers.
• Meet or exceed individual sales targets and KPIs (Key Performance Indicators) set by management.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat sales.
• Contributed to building a positive team culture.