Jodel Sto. Domingo

Senior Analyst/Subject Matter Expert

October 2023 – present

• Assisting team lead with team improvement and managing members’ daily operation assignments.

• Actively supports the processing of invoices using SAP and OneERP systems.

• Creating daily volume reports to help properly allocate member assignments, allocation workload, and to successfully reach targets as a team.

• Tax Key User – provides training and guidance concerning German Taxation

for knowledge retention to the members to establish minimal processing error.

• Daily communication with process coordinators in Germany regarding process updates and improvements

and cascading knowledge to members in the Philippines.

Project Coordinator

April 2025 - Sept 2025

•Directed and led the successful transition of business processes from MBGSP to Genpact, ensuring seamless knowledge transfer and operational continuity.
•Provided strategic support during Genpact’s go-live phase, including a three-week on-site leadership assignment in India to oversee implementation, resolve critical issues, and ensure process stabilization.

Training Manager

June 2022 – January 2023

• Provides training to newly hired members, guiding them to day-to-day operations, and ensuring that each

member has an equal understanding of the processes.

• Offers training, coaching, and general guidance to Junior Analyst.

• Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
• Ensured game integrity by meticulously following gaming procedures and monitoring player activity.

• Enhanced customer satisfaction by providing efficient and friendly service.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.