Summary
Overview
Work History
Skills
Custom Section
Personal Information
Training
Timeline
Hi, I’m

Jocylyn Borja Tribunal

Bacoor,Cavite
Jocylyn Borja Tribunal

Summary

  • Accomplished sales person with supervisor work ethic and creative revenue generation ideas offers 10 + years experience in diverse sales environment able to work independently and exceed goals consistently
  • To work in an organization where I can deliver quality and effective output for the growth of the company and at the same time enrich my knowledge and be exposed to a fulfilling work obligation.

Accomplished Customer Group Manager with a robust sales background. Exceeded sales goals consistently by over 10% each month through innovative revenue generation strategies. Fostered strong client relationships and effectively managed service post-sales.

Results-driven sales leader focused on delivering exceptional customer experiences. Cultivated a substantial client base while developing innovative strategies that significantly increased revenue. Dedicated to continuous personal and professional growth within a collaborative team environment.

Professional Department Manager recognised for outstanding talent for hiring, training and motivating top talent. Dynamic leader with proven ability to increase sales and meet performance goals.

Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation.

Motivated Group Manager with track record of leading diverse teams to achieve organisational goals. Skilled in strategic planning, process optimisation, and stakeholder engagement. Strong focus on driving performance improvements and fostering collaborative work environments. Brings innovative solutions that boost productivity and enhance team morale.

Management professional with comprehensive experience in overseeing multiple teams and departments. Skilled in process optimisation, team leadership, and stakeholder communication to ensure smooth operations and achieve organisational goals. Adept at strategic planning and conflict resolution to drive performance and productivity.

Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

2027
years of professional experience

Work History

Nippon Express Phils Corporation

Customer Service
01.2000 - 06.2005

Job overview

  • Prepare's Airwaybill
  • Coordinates with Clients and brokers for the delivery
  • Conduct customer visits & appointments
  • Get new clients
  • Filing of Doc
  • Prepares billing
  • Documentation
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Embodied company values through friendly and reliable customer service.
  • Delivered exceptional customer service across email and social media.
  • Upheld excellent customer service with helpful, confident demeanour.
  • Provided exceptional customer service, exceeding customer expectations.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Led customer service activity and prioritised positive experiences through responsive support.
  • Helped resolve client problems quickly with superior customer service.
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Expanded client base by offering exceptional customer service and communication.
  • Applied best practices to comply with customer service procedures.
  • Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
  • Delivered friendly, helpful and prompt customer service for solid satisfaction levels.
  • Delivered excellent customer service, answering questions promptly and proactively recommending products.
  • Captivated customers with lively presentation, conversational and customer service skills.
  • Investigated and solved customer service complaints through root cause analysis.

Nippon Express Phils Corporation

Hr Clerk
01.2000 - 06.2005

Job overview

  • Handles Telephone transfer
  • Purchase office supplies and Inventories
  • Canvassing and handles suppliers
  • Filing of Doc
  • Assist VIP guest

Kawasaki Motors Phils Corp

Purchasing Assistant

Job overview

  • Prepares PO's
  • Telemarketing
  • Evaluate suppliers based on price, quality and delivery speed
  • Evaluate and monitors suppliers contracts
  • Maintain and review records of items bought, cost, deliveries, product performance and inventories

Wilmar Bency Corp

Customer Group Manager
05.2025 - Current

Job overview

  • Conduct customer visits & appointments
  • Promotes company's product lines & conduct service after sales
  • Monitors collection
  • Prepares Itinerary Report
  • Offer new SKU to existing clients
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Set daily priorities and communicated targets, motivating teams to achieve them.
  • Devised staff succession plans to enable professional development.
  • Anticipated future sales trends to maximise revenue opportunities.
  • Evaluated sales trends and identified growth areas to increase profits.

General Milling Corporation

Assistant Sales Manager
02.2017 - 08.2024

Job overview

  • Quickly build rapport with customers and accurately assess their needs in order to make recommendations and upsell in order to achieve sales goals.
  • Consistently surpassed sales goal by 10% or more each month
  • For the first year consistently exceeding sales quota almost 200-400% every month
  • Successfully expanded account from 7 to 30 accounts
  • Actively cold and warm call potential clients to get a foot in the door
  • Answered customers questions regarding product, prices and availability
  • Planned and organized routes within territory to maximize efficiency and time in the field
  • Collection
  • Prepares Quotation

KLG INTL FOODSERVICE

Territory Sales Representative
10.2015 - 08.2016

Job overview

  • Actively cold and warm call potential clients to get a foot in the door
  • Conduct hotel visits & appointments
  • Promotes company's product lines & conduct service after sales
  • Prepares Itinerary Report
  • Telemarketing
  • Prepares Quotation
  • For the first year consistently exceeding sales quota 100% monthly with brand award

Dalvys and Company
Alabang Muntinlupa

Sales Representative
02.2009 - 06.2014

Job overview

  • Conduct customer visits & appointments
  • Promotes company's product lines & conduct service after sales
  • Prepares Itinerary Report
  • Telemarketing
  • Get new clients
  • Must meet 80% sales quota

Comglasco AG
Makati City

Account Executive
06.2007 - 04.2008

Job overview

  • Consistently surpassed sales goal by 10% or more each month
  • Conduct customer visits & appointments
  • Promotes company's product lines
  • Continues to get-in touch with new and old clients
  • Attend to all sales related inquiries related by the customers
  • Prepares approval form regarding price/credit terms if necessary when out of the office
  • Coordinates with Sales Assistant
  • Continues to get-in touch with new and old client

Channel line corp

Sales Representative
11.2006 - 04.2006

Job overview

  • Consistently surpassed sales goal by 10% or more each month
  • Conduct customer visits & appointments
  • Promotes company's product lines
  • Continues to get-in touch with new and old clients
  • Attend to all sales related inquiries related by the customers
  • Prepares approval form regarding price/credit terms if necessary when out of the office
  • Coordinates with Sales Assistant
  • Continues to get-in touch with new and old client

Skills

  • Outgoing people person
  • Customer service mindset
  • Achieved outstanding sales targets consistently
  • Developed innovative revenue generation strategies
  • Business Development
  • Established strong connections with principal stakeholders
  • Consultative seller
  • Discerning eye for detail
  • Friendly/cheerful
  • Consistently met targets during tenure as JobTitle

Custom Section

N03-01-310337

Personal Information

N03-01-310337

Training

  • A Journey to Excellence, RCBC Makati, 2014-09-28
  • Customer Service Excellence, TESDA, 2000-07-01
  • Value Enhancement Program, Nippon Express, 2004-05-14
  • Key to Success, SMX MOA, 2014-01-01
  • Staff Improvement Program, RCBC Makati, 2001-09-07
  • AFP - PAL
  • Ultra Magnetic Selling Skills, SMX MOA John Calub, 2011-01-01
  • Biblical Foundation 1, CCF Alabang
  • Biblical Foundation 2, CCF Alabang

Timeline

Customer Group Manager

Wilmar Bency Corp
05.2025 - Current

Assistant Sales Manager

General Milling Corporation
02.2017 - 08.2024

Territory Sales Representative

KLG INTL FOODSERVICE
10.2015 - 08.2016

Sales Representative

Dalvys and Company
02.2009 - 06.2014

Account Executive

Comglasco AG
06.2007 - 04.2008

Sales Representative

Channel line corp
11.2006 - 04.2006

Customer Service

Nippon Express Phils Corporation
01.2000 - 06.2005

Hr Clerk

Nippon Express Phils Corporation
01.2000 - 06.2005

Purchasing Assistant

Kawasaki Motors Phils Corp
Jocylyn Borja Tribunal