Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jocylito Orofino

Jocylito Orofino

Quezon City, Metro Manila,00

Summary

Dynamic Executive Housekeeper with a proven track record at Norwegian Cruise Line, excelling in staff training and quality assurance. Enhanced productivity through strategic task delegation and effective resource management, resulting in reduced turnover and improved service standards. Committed to maintaining health and safety regulations while fostering a collaborative team environment Meticulously supervising after newly built ships projects under the company.

Overview

33
33
years of professional experience

Work History

Executive Housekeeper

Norwegian Cruise Line
03.1996 - Current
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
  • Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Project quality control for newly built ships.

Food and Beverage Supervisor

Century Park Sheraton Hotel
10.1992 - 03.1996
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.

Education

Associate in Marine Engineering - Engineering

Philippine Merchant Marine School
Manila, Metro Manila, Philippines
10-1994

Bachelor of Science - Computer Engineering

Adamson University
Manila, Metro Manila, Philippines
04-1992

Skills

  • Task delegation
  • Inventory control
  • Health and safety regulations
  • Staff scheduling
  • Quality assurance
  • Cost control
  • Organized leadership
  • Policy enforcement
  • Staff training and development
  • Expense tracking
  • Problem-solving
  • Attention to detail

Timeline

Executive Housekeeper

Norwegian Cruise Line
03.1996 - Current

Food and Beverage Supervisor

Century Park Sheraton Hotel
10.1992 - 03.1996

Associate in Marine Engineering - Engineering

Philippine Merchant Marine School

Bachelor of Science - Computer Engineering

Adamson University

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Jocylito Orofino