JOCELYN TOLOSA TRILLES
Mariveles, Bataan
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Pursuing an experience where I will be able to utilize my life experiences as well as my interpersonal skills, to not only allow myself to grow personally and professionally, but to firmly contribute towards the achievement of the mission and values of the company. PROFESSIONAL SUMMARY Highly motivated Sales Merchandiser with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Overview
24
24
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Personal Assistant
Private Individual
Hanoi, Vietnam
11.2021 - 06.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Served as point of contact between clients and managerial staff.
- Used discretion when handling confidential information.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Attended meetings, took notes and tracked action items.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Facilitated transportation to and from appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Senior Sales Merchandiser/ Production Planning
KIDO Hanoi Co. Ltd
01.2019 - 09.2021
- Receives order plan and order sheet from headquarter (Korea) office
- Prepare and update production schedule plans weekly, monthly and quarterly basis in ERP
- Coordinate to sub-contractor factory for production schedule plan
- Monitor material status from ERP system for material progress
- Receives an approval sample and swatch card and do pre – production sample to approve by the buyer
- Implement, communicate and maintain a quality plan to bring the Company’s Quality Assurance System and Policies into compliance with the quality system requirements
- Interact with technical and production team to maintain product quality, ensuring the targets are achieved
- Assisting technicians with checking patterns/ specification and construction, identifying and resolving production impracticalities in an appropriately timely manner, and to make a final decision in quality according to company standards and requirements
- Supervise in the handling of sample evaluation and production approval by reviewing the measurement, workmanship, fitting, accessories, etc., and giving comments on the production
- Responsible for each aspect of quality control and product assembly in the sub-con factory
- Ensuring all quality & production issue by auditing and controlling
- Conduct a pre-production meeting
- Doing in-line inspection to check the quality
- Follow up Pre-Final inspection
- Keep all necessary documents and quality SOP
- Provide approval such as print, embroidery, wash and as per required by the buying house
- Ensure final product quality.
Sales Merchandiser Leader
Viet Pan Pacific
Thanh Hoa
03.2018 - 11.2018
- Collect all order concern document to the buyer for necessary action
- Closely monitoring sampling approval process and on time provide to the client for approval and arrange approval for the go ahead
- Monitor materials in warehouse to complete for bulk production
- Coordinate in-house quality control in all quality aspects
- Closely monitor merchandising team for the task assign to each other
- Schedule PP meeting with buyer QC
- Size set submits to the buyer and arranges approval for bulk production
- Update factory production and the quality team about every message of headquarters
- Sent the require materials (trims, fabric, etc.) third-party test and provide the report to the client
- Regular basis checks with the quality department and makes ensure for correct quality
- Make a schedule for inspection with the buyer inspection team
- Time to time reporting to factory manager
- Send a document for an issue inspection certificate.
Administrative Staff
Readyman, Inc, Li & Fung Logistics Philippines
01.2006 - 08.2017
- Performed payroll responsibilities every two weeks and correcting any variances or scheduling conflicts in a timely manner
- Managed and trained office assistants and delegated responsibilities
- Administered benefits package and incentives for full time employees
- Developed administrative assistant process which is still being used by the company today
- Supervised office operations to ensure all standards are meant
- Responded to phone calls, emails, and faxes to maintain quality service
- Coordinated meetings, and prepared PowerPoint presentations
- Interviewed, trained, and selected new employee
Quality Technical
08.2014 - 03.2017
- Responsible for reviewing all production methods and making quality improvement recommendations
- Assisted in developing a quality assessment process that improve product quality
- Approve bulk raw materials test reports, with focus on men’s shirt
- Work with product development to ensure all styles are correct meet buyer’s description
- Record, analyze and approved pre-production sample before bulk production
- Preparing and conducting inspection plans and training new technicians
- Quality Assurance
Seidensticker Overseas Limited
11.2014 - 08.2014
- Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change
- Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories
- Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures
- Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods
- Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
- Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Sales and Marketing Executive/ Merchandiser
IE MOTO INC
05.2012 - 08.2013
- Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
- Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change
- Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand
- Accomplishes marketing and sales objectives by planning, developing, implementing, merchandising programs; developing field sales action plans
- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share
- Provides information by collecting, analyzing, and summarizing data and trends
- Protects organization's value by keeping information confidential.
Sales Merchandiser Supervisor
Philkovina, Inc
04.2006 - 11.2011
Quality Control
Phil-Korea Sports, Inc
Bataan
06.2002 - 04.2006
- Communicates to the buyer/customer for corresponding garment/s to be promoted
- Manage 6 regional customer account relationships to ensure that customer needs are met
- Builds relationships at multiple levels within the account; builds relationships with internal support positions and with operations to maximize efficiency of processes
- Partners with the Director to analyze opportunity in existing accounts, and jointly sell specialty within targeted accounts
- Prepares cost list for product proposal
- Carry out profit cost analysis every after production
- Coordinate with import - export department for material and product importing and exporting
- Prepares weekly, monthly and yearly sales report
- Organize, motivate and lead sales teams in a wide range of sectors, including fast moving consumer goods and finance
- (FMCG’s)
- Motivates team members to reach sales targets
- Contribute in preparing annual sales plan
- Double check and provides instruction guide to sample room and production line completed by Merchandisers staff
- Checks the prepared list of materials to be used in main production and coordinate with material department as per completed by Merchandiser staff.
Clement Knitted Company
Bataan
04.1998 - 09.1999
- Draws sketch and writes inspection procedure for each new item to be fabricated, indicating areas to be examined, measuring devices to be used, and maximum and minimum acceptable dimensions
- Distributes sketch and procedure to engineering, production control, and inspection work stations
- Inspects first-run production of new item, using gauges and shadow comparator, and advises technician of type of defects noted and need for machine adjustment
- Repeats inspection procedure until product meets quality standards and specifications are attained
- Confers with customer representative to resolve complaints
- Notifies suppliers and subcontractors of reasons for rejection of materials and parts received.
Education
Bachelor of Science - Computer Programming
Softnet College and Information Technology
01.2000 - 04.2002
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Municipal High School Poblacion
01.1994 - 04.1998
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Doña Josefa E. Marcos Elementary School
01.1988 - 04.1994
Skills
Meeting planning
Filing and data archiving
Travel administration
Employee hiring and retention
Executive presentations
Invoice Processing
Administrative support
Travel coordination
Multi-line phone proficiency
Staff motivator
Microsoft Office proficiency
Strong problem solver
Social media savvy
Schedule Management
Advanced MS Office Suite
Professional and mature
Commitment to quality and service
Timeline
Personal Assistant
Private Individual
11.2021 - 06.2022
Senior Sales Merchandiser/ Production Planning
KIDO Hanoi Co. Ltd
01.2019 - 09.2021
Sales Merchandiser Leader
Viet Pan Pacific
03.2018 - 11.2018
Seidensticker Overseas Limited
11.2014 - 08.2014
Quality Technical
08.2014 - 03.2017
Sales and Marketing Executive/ Merchandiser
IE MOTO INC
05.2012 - 08.2013
Sales Merchandiser Supervisor
Philkovina, Inc
04.2006 - 11.2011
Administrative Staff
Readyman, Inc, Li & Fung Logistics Philippines
01.2006 - 08.2017
Quality Control
Phil-Korea Sports, Inc
06.2002 - 04.2006
Bachelor of Science - Computer Programming
Softnet College and Information Technology
01.2000 - 04.2002
Clement Knitted Company
04.1998 - 09.1999
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Municipal High School Poblacion
01.1994 - 04.1998
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Doña Josefa E. Marcos Elementary School
01.1988 - 04.1994