Jocelyn " Joy " Francisco

• Delivered structured IELTS speaking preparation topics, achieving consistently high student success rates.
• Developed instructional frameworks and assessment tools to evaluate and enhance student performance.
• Provided personalized coaching to foster continuous improvement and learning outcomes.
• Provided accurate ratings and constructive feedback after simulation tests, guiding students in their improvement and mastery.
• Communicated technical and system-related issues to the supervisor, facilitating timely resolutions and maintaining student satisfaction.

• Oversaw Accounts Receivable, Cash, and Clearing accounts to ensure data integrity.
• Executed bank reconciliations, resolved discrepancies, and enforced financial controls.
• Directed core accounting, cash management, and compliance with corporate policies.
• Tracked collections by monitoring credit card, wire, and cash payments against invoices and sales.
• Coordinated across departments to troubleshoot and reconcile open accounts.
• Enforced controls with strict adherence to audit standards and internal policies.
• Directed archiving / organizing Organized audit‑ready files for seamless retrieval.
• Consolidated logs into master templates, streamlining overtime tracking.
• Conducted cash counts, verified receipts, and prepared secure bank deposits.

• Directed sales teams to consistently achieve performance targets through coaching and leadership.
• Supervised and led store teams across multiple branches.
• Enhanced customer satisfaction and retention by improving service protocols and resolving escalated issues.
• Coordinated staff training initiatives and tracked performance improvements.
• Ensured smooth daily operations and fostered high levels of client satisfaction.
• Managed inventory, reporting, and compliance requirements.
• Analyzed operational reports to enhance inventory management and streamline workflow.
• Conducted financial analysis especially during major events such as GITEX, including banking and reporting.
• Worked closely with Axiom’s Head Office, Accounts Department and Warehouse Department to ensure smooth daily operations.

• Welcomed guests and ensured a positive first impression at the home experience center.
• Managed multi-line phone system, directing calls to appropriate departments promptly.
• Handled customer inquiries and provided detailed information about products and services.
• Provided essential assistance to visitors by offering directions and answering questions. and provided them with assistance.
• Collaborated with team members to streamline front desk operations and improve efficiency.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Responded to inquiries from internal staff members regarding office operations

• Managed front desk operations, greeting clients and directing inquiries effectively.
• Resolved customer issues promptly to enhance satisfaction and promote retention.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Sorted and distributed incoming faxes, letters, and emails to ensure timely communication across the office.
• Ensured confidentiality of sensitive documents.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Operated office equipment such as photocopiers, scanners, and fax machines.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Updated contact lists on a regular basis; created new contacts as needed.
• Monitored inventory levels and ordered supplies to ensure consistent availability for office operations.
• Collaborated with team members to streamline administrative processes.
• Maintained business office inventory and equipment by checking stock for needed supplies.