JOCELYN L. DELOS SANTOS
Quezon City
Summary
Insurance Adjuster skilled in investigating and analyzing insurance coverage eligibility concerning property damage or property loss or additional cleaning expense related to the reservation. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through three years of experience as a claim specialists.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Ambassador
24-7 Intouch Philippines
04.2021 - Current
- Hotel reservations account
- Responsible for managing clients having issues with their listing due to property damage claims, additional cleaning expenses beyond standard cleaning
- Responsible to evaluate and resolve more complex or crucial concerns which requires great handling and assistance
- Critical thinking, multi-tasking is a must to assist over 30-40 Cases a day which in total 60-80 users a day up to 50 cases maximum or 50-100 Users daily, ensuring that they are well updated about their ongoing cases.
Customer Service Relations
Convergys
06.2017 - 07.2018
- International money processing account tier three agent
- Processing payments and explaining those unrecognized transactions, unauthorized transactions, that includes explaining details or breakdown of any decline payments, dispute, and refund processes.
- Managed approximately 45 incoming calls per day.
Education
Bachelor of Science - Business Administration
Navotas Polytechnic College
Navotas, Metro Manila, Philippines04.2016
Skills
- Flexible
- Customer Engagement
- Product Knowledge
- Problem-Solving
- Information gathering and analysis
- Claims analysis
- Policy Interpretation
- Critical Thinking
- Coverage Determination
- Fraudulent Claims Investigation
- Insurance policy coverage knowledge
- Investigation Management
- Property Damage Assessment
- Claims adjustment
- Negotiation and mediation
Awards
TOP 3 Overall Claims Ambassador
Certification
Top 3 Overall Claims Ambassador for the month of February 2024.
Part of Pilot Ascend training program for leadership.
Additional Information
Anli Sabar
Team Leader
Intouchcx, Philippines
+63 (916) 408-7589
Winter Cruz
Team Coordinator
Intouchcx, Philippines
+63 (935) 012-8056
Jenny Boral
Ambassador
Intouchcx, Philippines
+63 (928) 141-1435
Timeline
Claims Ambassador
24-7 Intouch Philippines
04.2021 - Current
Customer Service Relations
Convergys
06.2017 - 07.2018
Bachelor of Science - Business Administration
Navotas Polytechnic College
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