Jocelyn Joyce Leswe
Davao City
Summary
Dedicated Retail Sales Associate experienced in customer service, inventory management, and sales transactions. Delivered exceptional support to customers while managing store organization and maintaining efficient transaction processes. Committed to fostering a positive shopping experience through effective communication and problem resolution.
Overview
12
12
years of professional experience
Work History
Sales Clerk/ Customer Service
BETTER COMPONENTS, INC.
Davao City, Province Of Davao Del Sur, Philippines
01.2023 - Current
- Provided customer service support at the front desk to assist clients.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed sales transactions efficiently at the cash register.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays to improve product visibility and drive sales.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Oversaw inventory management to ensure product availability.
- Inventory Analyst
Admin Staff/Encoder
JADRIN DESIGNS & PARTY NEEDS
12.2020 - 12.2022
- Executed administrative duties including filing, typing, copying, binding, and scanning to ensure smooth office operations.
- Coordinated scheduling and assignment of administrative projects to facilitate timely completion of operational requirements.
- Designed digital layouts for event materials using industry-standard graphic design software.
- Collaborated with clients to translate concepts into finalized designs, ensuring alignment with brand aesthetics.
Customer Service/Cashier
HANGANG KOREAN RESTAURANT
11.2021 - 05.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Engaged with customers to create positive experiences and build rapport.
- Assisted customers in menu selection, enhancing dining experience through product knowledge and recommendations.
- Evaluated customer needs to deliver customized solutions.
- Provided accurate and complete information using appropriate methods, enhancing customer understanding.
- Managed high volume of incoming phone calls, ensuring prompt customer assistance.
- Meet personal/customer service team sales targets and call handling quotas.
Assistant Secretary/Sales Associate
Tibo Paint Shop
01.2015 - 08.2015
- Managed daily administrative operations, including phone communication, processing work orders, and maintaining organized work environment to support team efficiency.
- Managed scheduling and coordination of staff activities to ensure efficient operations.
- Developed and maintained filing systems for administrative documents, enhancing retrieval efficiency.
- Assisted main accountant with data entry and report generation, contributing to accurate financial documentation.
- Performed bookkeeping tasks, answered phone calls, ran errands, and managed billing using QuickBooks.
- Coordinated with other departments to ensure effective implementation of organizational policies.
- Reviewing reports from other departments within the organization to ensure that they are accurate and complete.
Education
Bachelor of Science - Hotel and Restaurant Management
Assumption College of Davao
Davao City, Province Of Davao Del Sur, Philippines01-2016
High School -
Nangan National High School
Davao Oriental01-2012
Elementary -
Nangan Elementary
Davao Oriental01-2006
Skills
- Sales expertise
- Product knowledge
- Sales targets achievement
- Cash register operation
- Customer engagement
- Organization
- Time management
- Work under pressure
- Conflict resolution
- Adaptable to feedback
Accomplishments
- NCII (National Certificate II) in Food Processing
- NCII (National Certificate II) in Bartending
- NCII (National Certificate III) in Bread and Pastry Production
- NCII (National Certificate III) in Commercial Cooking
- NCII (National Certificate III) in Front Office
- NCII (National Certificate III) in Housekeeping
- NCII (National Certificate III) in Food and Beverage Services
Timeline
Sales Clerk/ Customer Service
BETTER COMPONENTS, INC.
01.2023 - Current
Customer Service/Cashier
HANGANG KOREAN RESTAURANT
11.2021 - 05.2022
Admin Staff/Encoder
JADRIN DESIGNS & PARTY NEEDS
12.2020 - 12.2022
Assistant Secretary/Sales Associate
Tibo Paint Shop
01.2015 - 08.2015
Bachelor of Science - Hotel and Restaurant Management
Assumption College of Davao
High School -
Nangan National High School
Elementary -
Nangan Elementary
Disclaimer
I hereby certify that the above information was true and correct to the best of knowledge and belief.