Jocelyn Exaltacion Villanueva
Baguio City
Summary
I am a goal-oriented and result-driven breads and pastries maker with 16 years of experience. I have proven myself to perform multi-level tasks and achieving high satisfaction rates from clients and students. I am highly motivated and dependable, skilled in recipe development and student/customer engagement.
Dedicated educator with strong foundation in curriculum development and student engagement. Proven ability to collaborate effectively within teams and adapt to evolving educational needs. Equipped with expertise in instructional strategies, classroom management, and fostering positive learning environment. Consistently focused on achieving tangible results and supporting student success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Breads and Pastries Instructor
Ausphin International Institute - Culinary Arts
04.2024 - Current
- Created and developed recipes for students' use, these recipes are fool-proof and versatile, and can be adjusted based on student's capacity.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Resource Speaker
C and Triple A Supermart
05.2022 - Current
- Every year since 2022, Baguio City's local supermarket organize the "Let's Bake It!" demo geared towards introducing new products to home bakers and bakery owners. Every year up to three Product Supplier would provide their products to me for recipe development. During the event my role is to effectively introduce and demonstrate to the attendees how they could use said products using my recipe.
- Inspired action within the audience by sharing personal experiences and lessons learned throughout career journey.
- Enhanced event success by tailoring speech content to align with specific products being introduced.
- Received positive feedback from workshop attendees and product suppliers during and after demonstration.
Resource Speaker
Department Of Science And Technology - CAR
12.2019 - Current
- Once or twice a year I develop Breads and Pastries products for the Department of Science and Technology (DOST) Breads and Pastries training. This entails developing bread using high value crops products like root crops and vegetables produced within the Cordilleras. I would then use these recipes to train DOST approved attendees, usually bakery owners and staff. I travel with the DOST PSTC staff to where these developed products are needed – small towns within and outside Benguet, to as far as Ifugao. These trainees could reach out to me even after the training for further information about production.
- Received consistently positive feedback from event attendees, leading to numerous invitations for future engagements.
- Expanded professional network through active participation in industry conferences, workshops, and seminars.
Cake Decorator
JoHec's Bakeshop
01.2010 - Current
- Created specialty cakes for weddings, birthdays, and other special events.
- Knowledgeable in the different types of edible materials and ingredients made from scratch, such as Fondant, Gumpaste for edible flowers, Royal Icing for piping intricate details, Sugar lace for intricate borders, and many more.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Baker
JoHec's Bakeshop
10.2009 - Current
- Create and develop recipes that produce consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Store Manager
Fujifilm Baguio
02.2005 - 04.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Billing and Collection Officer
Mosaic Communications, Inc.
03.2002 - 02.2005
- Billing and Collection Officer. Generate subscribers’ monthly statements, receive payments and generate reports submitted to the company’s head office. Handled MozcomNitro Prepaid Internet Card Inventory, Distribution and Activation. Handled local Distributors and Resellers.
- Internet Accounts Executive / Customer Service Representative. Handled clients’ technical queries concerning computer settings, application, installation/settings/ maintenance, Internet connection configuration, and Internet-related services. Did minor trouble-shooting. Refer more difficult problems to SysAds, and/or report to network operations problems called in by clients. Experienced in Product and Services Sales and Marketing.
Education
Computer Technology - Computer Programming
University of Baguio
Baguio City, Province Of Benguet, Philippines04-2000
Skills
- 15 years of experience in Clerical & Administrative duties, Customer Care, Product Promotions, and Sales and Marketing
- Civil Service Eligible – Professional
- Ability to perform multiple tasks under pressure, and under shifting schedules
- Ability to work utilizing the least resources
- Highly motivated and self starter
- Hardworking and dependable
- Experienced in minor PC troubleshooting and maintenance
- Experienced in installation/application/maintenance of some Windows Software and Applications
- Experienced in Photo Center operations
- Experienced in Point-of-Sales System application
- Experienced in Photofinishing Software installation, application and maintenance
- Experienced in handling Photofinishing equipment
- Typing Skill: 45WPM
As Employee:
- 16 years worth of knowledge in baking and cake decorating
- Experienced in Bread and Pastries production
- Experienced in Fondant and Gumpaste making
- Experienced in making life-like Sugar flowers
- Experienced in making tiered wedding cakes
- Ability to work under stress and pressure
- Ability to work with no supervision
- Ability to work under time constraint
- Flexible and can work well with others
As Owner of JoHec's Bakeshop:
Please visit my social media pages to see my creations:
wwwfacebookcom/cakesandcupcakesbyjoex
wwwinstagramcom/joex_cakes
Websites
Certification
- TESDA NCII, Breads and Pastries Production
- Ausphin Internationl Institute, Breads and Pastries Chef
- Civil Service Eligible - Professional
- DOST Resource Speaker for Breads and Pastries Production
- BMBE Certified, Barangay Micro Business Enterprise
Bread and Pastry Production
Trainings and Seminars:
- Good Manufacturing Practices, DOST-CAR
- Korean Buttercream Flowers, Sorelle Floral Cakes, Chef Jing Fernandez
- Fondant Figure Modelling Workshop
- Gumpaste Flowers
- Telephone Ethics Training
- Customer Service and Phone Ethics Seminar
- Supervisory Training
Mountain biking, Hiking and Camping, Snorkeling
Growing up in the mountains of Baguio City, it is only natural to be in touch with nature, most of my peers are well into mountain biking, hiking, and camping. And when it gets too cold in our city, we go down to the lowlands where it's warm and the beach offer clear waters ideal for snorkeling.
Timeline
Breads and Pastries Instructor
Ausphin International Institute - Culinary Arts
04.2024 - Current
Resource Speaker
C and Triple A Supermart
05.2022 - Current
Resource Speaker
Department Of Science And Technology - CAR
12.2019 - Current
Cake Decorator
JoHec's Bakeshop
01.2010 - Current
Baker
JoHec's Bakeshop
10.2009 - Current
Store Manager
Fujifilm Baguio
02.2005 - 04.2015
Billing and Collection Officer
Mosaic Communications, Inc.
03.2002 - 02.2005
Computer Technology - Computer Programming
University of Baguio
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