Jocelyn Young
15170 Terrel Drive, Alva Florida
Summary
Dynamic professional with a proven track record in staff training and development, and exceptional customer service, honed at South Seas Resort and other notable companies. Excelled in fostering inter-department collaboration and ensuring health and safety compliance. Demonstrated ability to enhance team performance and guest satisfaction through meticulous supervision and effective task delegation.
Overview
28
28
years of professional experience
Work History
House Keeping Supervisor
South Seas Resort
02.2012 - 07.2024
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Secretary and Telemarketer
Silver and Gold Telemarketing Inc.
09.2006 - 12.2007
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Sales Floor Manager
Happy Mart Inc.
10.1996 - 11.2002
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Associate Degree In Nursing -
University of Visayas
Cebu City, Philippines2003
Buanoy National High School
Buanoy, Balamban, Cebu, Philippines1995
Skills
- Cleaning and sanitation
- Customer service-focused
- Staff training and development
- Health and safety compliance
- Department coordination
- Supply inventory management
- Task delegation
- Inter-department collaboration
Timeline
House Keeping Supervisor
South Seas Resort
02.2012 - 07.2024
Secretary and Telemarketer
Silver and Gold Telemarketing Inc.
09.2006 - 12.2007
Sales Floor Manager
Happy Mart Inc.
10.1996 - 11.2002
Associate Degree In Nursing -
University of Visayas
Buanoy National High School
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