Jocelyn Venturina
General Trias, Province Of Cavite,CAV
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Pong Chow Restaurant through exceptional multitasking and hospitality service expertise. My ability to maintain a clean dining area and effectively manage money showcases a blend of hard and soft skills, driving efficient service and positive guest experiences.
Overview
2
2
years of professional experience
Work History
Waitress
Pong Chow Restaurant
Caloocan City, Metro Manila, Philippines
05.2012 - 05.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Office Information System - Office Information System
Ama Computer Learning Center
Caloocan City, Metro Manila, Philippines07-2017
Skills
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service expertise
- Service prioritization
- Memory retention
- Food presentation
- Dining area maintenance
Timeline
Waitress
Pong Chow Restaurant
05.2012 - 05.2014
Office Information System - Office Information System
Ama Computer Learning Center