Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Jocelyn Soriano

Jocelyn Soriano

San Pedro

Summary

As an experienced HR Consultant, I bring a wealth of expertise in managing employee relations, HR policy compliance, talent acquisition, and organizational effectiveness. My role involves engaging directly with clients on critical business issues, driving innovation, growth, and transformation agendas. I am adept at providing insights, innovation, and thought leadership on the latest HR practices and principles.

In my current position, I have successfully managed performance management processes, ensuring alignment with organizational goals. I have also played a key role in coaching and mentoring junior team members, contributing to their professional development. My analytical skills enable me to employ research, analytics, and industry insights to design and execute critical HR programs.

I am committed to upholding the highest standards of excellence in HR consulting, leveraging my extensive experience to deliver exceptional client service and drive significant business impact.

Overview

23
23
years of professional experience

Work History

HR Consultant

Telstra International Philippines Inc
04.2015 - Current
  • Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
  • Built HR consulting capabilities focused on clients undergoing organizational change and development.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Applied facts and analytics to understand trends and develop solutions to positively impact organization.
  • Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
  • Liaised between multiple business divisions to improve communications.
  • Structured compensation and benefits according to market conditions and budget demands.

Customer Service Representative

TeleTech Sta. Rosa
02.2013 - 04.2015
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Created and maintained detailed database to develop promotional sales.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Cashier

Multi Sports Incorporated (Speedo)
08.2006 - 07.2009
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Service Crew Member

Jollibee
11.2005 - 04.2006
  • Operated cash registers and POS systems, handling cash daily.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Kept customers and crew areas organized.
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, prepared meals, and collected payments.

Production Operator

Hitachi
12.2004 - 05.2005
  • Used equipment properly to avoid workplace hazards or injuries.
  • Participated in training sessions to enhance skills and knowledge.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Production Operator

Laguna Electronics Incorporated
05.2002 - 10.2002
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Inspected products and machines to maintain quality and efficiency.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Education

Bachelor of Science - Business Administration

West Bay College
Ilaya, Alabang, Muntinlupa City
04-2004

High School Diploma -

Saint Louis Anne Colleges
Phase II, Elvinda Village, San Pedro, Laguna
05-2000

No Degree -

Buli Elementary School
Espeleta St., Buli, Muntinlupa City
04-1996

Skills

  • Job analysis
  • Talent acquisition
  • Compensation and benefits
  • Employee retention
  • Employment law
  • Compliance management
  • Organizational development
  • MS Teams and Outlook
  • MS Word, Excel Spreadsheet
  • Powerpoint

Additional Information

Personal Information:

Nickname : Joyce

Birthday : November 7, 1983

Birth Place : Sta. Cruz, Manila

Nationality : Filipino

Status : Married

Residential Address: Blk 10, Lot 16, Dreamland Heights Subdivision,

United Bayanihan, San Pedro City, Laguna, Philippines


Person to contact in case of emergency : Helen D. Marcelo

Relationship : Mother

Address : Blk 10, Lot 15, Dreamland Heights Subd., United Bayanihan, San Pedro, Laguna

Contact number : +639150556597


Timeline

HR Consultant

Telstra International Philippines Inc
04.2015 - Current

Customer Service Representative

TeleTech Sta. Rosa
02.2013 - 04.2015

Cashier

Multi Sports Incorporated (Speedo)
08.2006 - 07.2009

Service Crew Member

Jollibee
11.2005 - 04.2006

Production Operator

Hitachi
12.2004 - 05.2005

Production Operator

Laguna Electronics Incorporated
05.2002 - 10.2002

Bachelor of Science - Business Administration

West Bay College

High School Diploma -

Saint Louis Anne Colleges

No Degree -

Buli Elementary School

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Jocelyn Soriano