Jocelyn Reyes Bartolome
Summary
Collaborative leader excelling in fostering an engaged and empowering work culture through effective partnership with coworkers. Proven track record of building and maintaining strong relationships with diverse stakeholders in dynamic and fast-paced settings.
Overview
22
22
years of professional experience
Work History
GENERAL MANAGER / ADMINISTRATOR
Specialised Manufacturing Services Limited
11.2020 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Responsible for the accurate entry, proofing, maintenance and submission of purchase orders based on customer demand, stock replenishment and management direction
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Responsible for the accurate entry, proofing and maintenance of supplier container shipments
- Maintain superior level of accuracy while creating and verifying purchase order information including proper product costing, shipping instructions, etc
- Coordinate order status report submissions from suppliers
- Resolve changes and discrepancies, and update purchase order information accordingly
- Routine purchase order review and follow-up, and expediting of orders
- Maintain supplier price lists
- Review and resolve supplier invoice discrepancies
- Communicate professionally and courteously directly with suppliers in relation to order processing as required to resolve issues and receive order acknowledgements
- E-File all order documents and electronically attaches to appropriate system locations per document management system
- Maintain stock levels of supplies and make Maintenance, Repair and Operating purchases
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Supervise administrative staff and divide responsibilities to ensure performance
- Manage agendas, travel arrangements and appointments for the upper management
- Manage phone calls and correspondence
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations, proposals as assigned
- Assist colleagues whenever necessary.
PRODUCTION ASSISTANT
Specialised Manufacturing Services Limited
06.2020 - 11.2020
- Examined orders and compiled data for production schedules
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Checked inventory and prepared delivery schedules
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Examined containers to ensure that they are filled, and recorded quantities
- Investigated and identified supply sources and prepared and processed purchase orders
- Counted incoming stock and reconciled it with requisitions, and updated inventory and stock location records.
SPA SUPERVISOR
Candles & Pebbles Wellness Hub, La Verda Suites & Villas
10.2018 - 07.2019
- Led a team of spa therapists and acted as a role model demonstrating by example the high standards of customer care.
- Prepared and planned staff roster complying to identified operational demands
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Developed strong relationships with vendors and suppliers, negotiating favorable contracts that benefited the spa''s bottom line without sacrificing quality or guest satisfaction.
- Trained and mentored new team members, fostering a positive work environment that supported employee growth.
- Ensured that spa team members were aware of company health and safety procedures and made sure they report any observed safety issues or accidents to spa management
- Assisted the spa manager as and when required in the hiring, training and motivation of spa staff
- Conducted checks on both treatment rooms and wider areas of the spa to make sure they are clean, tidy and well stocked with products
- Dealt with any customer issues or any issues that arose in the spa involving the staff and the clients
- Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
- Assisted the department manager in ordering of spa products, supplies and Equipment as well
- Took care of the inventory and monitoring of products making sure everything was utilized according to services and treatments SOP
ADMINISTRATIVE RECEPTIONIST / CALL CENTER AGENT SALES AND CUSTOMER SERVICE ASSOCIATE
SensAsia Urban Spa
10.2016 - 10.2018
- Assisted management and all visitors to the company by handling office tasks, such as filing, generating reports, setting up for meetings and reordering supplies
- Provided polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Kept the reception desk, retail, drink and surrounding areas in an orderly and clean appearance
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Reported any shortage of materials or equipment, any damage of facilities and equipment to the management
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Greeted the customers with enthusiasm and professionalism providing excellent customer service to Sensasia clients at all times whether on the phone or in person
- Worked closely with the Spa Manager to educate, promote and sell merchandise on an on-going basis
- Processed all monetary transactions accurately using a Point-of-Sale System
- Updated data for daily, weekly and monthly reports and trackers
- Guaranteed the efficient smooth running of the day-to-day operation, service, cleanliness and safety in the reception area and the spa
- Performed other administrative duties as required by the management
- Worked closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services
- Handled high volumes of calls seeking to create a positive experience for each caller listening to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response
- Made sales or recommendations for products or services that may better suit client needs
- Took part in training and other learning opportunities to expand knowledge of company and position
- Adhered to all company policies and procedures.
SALES ASSOCIATE
Landmark Group
01.2014 - 01.2016
- Welcomed, greeted and assisted customers in a professional and engaging manner
- Directed customers to shelves, racks and panels to show the products and advised them by providing features, advantages and benefits of the product and helped them make selections by offering suggestions and opinions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed retail transactions by cash, check, credit cards and others through ORPOS (Oracle Retail Point of Sale)
- Updated customer database and made sure that those customers were informed about future merchandise of potential interest
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Received and stored the delivery of large amounts through Store Inventory Management System and ensured that stock is replenished and displays are neat and rotated to encourage sales
- Achieved personal sales goals while supporting the goals of the team
- Performed other duties as assigned by the manager such as updating BOE books, sales report and back store arrangement.
RECREATION ASSISTANT
King Abdullah University of Science and Technology Recreation
03.2012 - 03.2013
- Rendered services as a Kids After-School Program Teacher
- Developed daily lesson and activity plans in coordination with the coordinator
- Devised and designed art, sports and other group activities for children
- Identified students needing more attention and acted accordingly
- Reviewed and provided feedback on program work plans
- Ensured safety and supervision of children at all times
- Worked as a Fitness Attendant at the Female Fitness Gym
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Assisted the Fitness Instructor in conducting Boot Camp and other group classes
- Demonstrated proper weightlifting and spotting techniques
- Approached clients and offered assistance with their workout such as the operation of the selected free weight and cardiovascular equipment
- Enforced floor policies and kept all exercise equipment assigned to my area clean.
PHYSICAL EDUCATION TEACHER
Bulacan State University
06.2002 - 03.2012
- Created and designed course syllabi and lesson plans for teaching and implemented them based on the university standards
- Taught physical education classes covering exercise strategies, sports, and safety.
- Taught theories and skills in Physical Fitness, Health Education, Volleyball, Badminton, Table Tennis, Ballroom Dancing and Recreational Activities
- Kept students' records, computed and encoded their grade in the university's Management Information System (MIS)
- Assisted in recruitment, selection, training and supervision of athletes preparing them for the annual regional and national sports competitions participated in by the university
- Assisted in planning, promoting, implementing, supervising, and coordinating sports and recreational programs for students, faculties, school personnel and staffs
- Coordinated sports and special activities with other campuses and departments.
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
Education
Bachelor in Secondary Education Physical Education, Health and Music -
Bulacan State University
Bulacan, Philippines04.2002
Secondary -
Bulacan State University
Bulacan, Philippines03.1996
Primary -
Paombong Central School
Paombong, Bulacan03.1992
Skills
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Motivation
Trainings / Seminars
- 11/01/15
Store Inventory Management (SIM) Oracle Retail Point of Sale (ORPOS), Dubai Investment Park, Dubai, United Arab Emirates
- 08/01/15
REPS Level 2 Fitness Instructor Course, Gloria Hotel, Sheikh Zayed Road, Dubai
- 02/01/14
Product Knowledge Training Soft Skills Training, Jebel Ali Industrial Area, Dubai
- 11/01/12
Core Stability Torso Training, Thuwal, Makkah
- 06/01/12
Fitness Instructor Course Kids Behavior Workshop, Thuwal, Makkah
- 05/01/12
Staff Motivational Training, Thuwal, Makkah
- 03/01/12
Telephone Etiquette and Techniques Customer Service Training First Aid and Basic Life Support Training, Thuwal, Makkah
References
- Mrs. Raquel Mendoza, Former Sports Director, Bulacan State University, Bulacan, Philippines, +63 917 546 1759
- Mr. Eddie Evangelista, Coach/Trainer, Bulacan State University Volleyball Men Team, +63 936 346 2544, +63 949 891 9825
- Ms. Mary Wambui Njore, Spa Supervisor, Sensasia Urban Spa, Dubai, United Arab Emirates, mwambui82@yahoo.comm, +971 50 590 7548
- Mr. Anthony Lithgow, Managing Director, Specialised Manufacturing Services Limited, Geita, Tanzania, tony.lithgow@hmesupport.com, +971 52 138 3955, +255 746 688 688
Personal Information
- Place of Birth: Philippines
- Height: 163 cm
- Weight: 58 kg
- Passport Number: P0716029C
- Date of Birth: 11/10/79
- Religion: Roman Catholic
Timeline
GENERAL MANAGER / ADMINISTRATOR
Specialised Manufacturing Services Limited
11.2020 - 06.2024
PRODUCTION ASSISTANT
Specialised Manufacturing Services Limited
06.2020 - 11.2020
SPA SUPERVISOR
Candles & Pebbles Wellness Hub, La Verda Suites & Villas
10.2018 - 07.2019
ADMINISTRATIVE RECEPTIONIST / CALL CENTER AGENT SALES AND CUSTOMER SERVICE ASSOCIATE
SensAsia Urban Spa
10.2016 - 10.2018
SALES ASSOCIATE
Landmark Group
01.2014 - 01.2016
RECREATION ASSISTANT
King Abdullah University of Science and Technology Recreation
03.2012 - 03.2013
PHYSICAL EDUCATION TEACHER
Bulacan State University
06.2002 - 03.2012
Secondary -
Bulacan State University
Primary -
Paombong Central School
Bachelor in Secondary Education Physical Education, Health and Music -
Bulacan State University
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