Summary
Overview
Work History
Education
Skills
Qualificationsummary
Personal Information
Timeline
Server

JOCELYN P. DINGLASAN

Imus City Cavite

Summary

Results-driven professional seeking a position to utilize and develop skills while contributing to departmental growth. Demonstrated ability to thrive in fast-paced environments, showcasing patience and speed. Extensive knowledge of food and beverage products combined with a commitment to exceptional customer service consistently surpasses guest expectations. Effective communicator with a proven track record of working collaboratively in a team environment. Detail-oriented and resourceful, consistently delivering assigned tasks efficiently and effectively.

Overview

20
20
years of professional experience

Work History

Waitress

Norwegian Cruise Line
04.2017 - Current
  • Excelled in managing demanding environments with professionalism.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Assistant Waitress

Norwegian Cruise Line
06.2013 - 04.2017

Restaurant Steward

Norwegian Cruise Line
03.2013 - 06.2013

Head Waitress

Byblos Hotel
07.2011 - 02.2013

Head Waitress

Habtoor Grand Hotel Jumeirah
09.2009 - 07.2011

Waitress

Hilton Alain
04.2005 - 08.2009

Education

Secondary -

DARAM NATIONAL HIGH SCHOOL
Daram, Western Samar

Bachelor of Information Technology -

SAMAR STATE POLYTECHNIC COLLEGE
10.1999

Elementary -

DARAM I CENTRAL ELEMENTARY SCHOOL
Daram, Western Samar
03.1991

Skills

  • Customer Service
  • Guest Relation
  • Knowledge in handling food allergies
  • Knowledge in special diets
  • Handling Guest Complaints

Qualificationsummary

Well experienced with working in a fast-paced environment demanding patience and speed. Very knowledgeable with food and beverage products and committed to superior customer service. Confident in interacting with guests and work with a team very well. Detail-oriented and resourceful in completing assigned tasks effectively., Customer Service & Guest Relation, Knowledge in handling food allergies and special diets, Handling Guest Complaints

Personal Information

  • Height: 5'2"
  • Date of Birth: 10/26/79
  • Nationality: Filipino
  • Religion: Roman Catholic

Timeline

Waitress

Norwegian Cruise Line
04.2017 - Current

Assistant Waitress

Norwegian Cruise Line
06.2013 - 04.2017

Restaurant Steward

Norwegian Cruise Line
03.2013 - 06.2013

Head Waitress

Byblos Hotel
07.2011 - 02.2013

Head Waitress

Habtoor Grand Hotel Jumeirah
09.2009 - 07.2011

Waitress

Hilton Alain
04.2005 - 08.2009

Secondary -

DARAM NATIONAL HIGH SCHOOL

Bachelor of Information Technology -

SAMAR STATE POLYTECHNIC COLLEGE

Elementary -

DARAM I CENTRAL ELEMENTARY SCHOOL
JOCELYN P. DINGLASAN