JOCELYN NOOL
Pura
Summary
Compassionate, highly experienced caregiving and service professional with over 13 years of international guest-service experience (including as Senior Flight Stewardess with Etihad Airways UAE) and recent hands-on private elder/clinical care support. Holds TESDA NC II in Caregiving, First Aid & BLS certification, and English fluency. Proven ability in medication administration, monitoring vitals, mobility & ADL assistance, patient documentation, and virtual patient coordination. Ready to relocate to New Zealand under employer‐sponsored visa.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Family Experience
Private Care
12.2024 - Current
- Provided care and assistance to a 81-year-old diabetic and hypertensive family member, including medication administration and obtaining and tracking blood pressure and blood glucose levels.
- Assisted with daily living activities, housekeeping, toileting, bathing, and personal hygiene, including meal preparation and mobility support.
- Communicated effectively with family members regarding the patient's needs and health concerns.
Medical Virtual Assistant/Remote Patient Care Assistant
Enticare PC/Healthiehelps
08.2022 - Current
- Answered 40-60 incoming calls and screened calls to provide information, schedule appointments and take detailed messages.
- Provided compassionate and efficient support to patients and healthcare professionals, coordinating appointments, managing prescriptions, and facilitating clear communication across departments.
- Managed patient records using eClinicalWorks, ensuring accuracy and confidentiality.
- Collaborate and communicate effectively with providers, medical assistants/nurses, and other staff to ensure proper and accurate patient care and support.
- Trained new staff on administrative processes, fostering a culture of empathy and professionalism in patient interactions.
Guest Ambassador/Patient Care Coordinator
HealthPlus Specialty Clinics
03.2021 - 11.2021
- Delivered exceptional patient care in Diabetes & Endocrinology, Family Medicine, and Fertility (IVF) Clinics.
- Improved patient flow and reduced waiting times by 30% through process optimization.
- Acted as a liaison between patients and providers, enhancing communication for better care outcomes and patient experience.
- Assisted guests with inquiries, providing directions, and offering guidance on facilities, processes and services.
- Collaborated with other departments to provide an optimal experience for each guest.
- Managed to handle situations, complaints, and feedback independently and decisively, providing prompt resolution using problem-solving skills following the company's policies and procedures.
Cabin Senior/Senior Flight Attendant
Etihad Airways
11.2007 - 12.2020
- Overall in-charge in narrow-bodied aircraft and deputy to the Cabin Manager in wide-bodied aircraft.
- Ensured passenger safety, security, and comfort in-flight.
- Assisted passengers with medical needs and provided first aid when required.
- Trained and supervised 6-10 cabin crew members, ensuring exceptional in-flight customer service was delivered.
- Managed emergencies in flight, demonstrating quick decision-making and problem-solving skills.
- Prepared detailed written assessments and incident reports to ensure safety, regulatory compliance, and continuous improvement in care and operational procedures.
Education
Bachelor of Secondary Education - Social Studies
CIT Colleges of Paniqui Foundation Inc.
Paniqui, PhilippinesBachelor of Science in Commerce - Banking and Finance
University of the Cordilleras (Baguio Colleges Foundation)
Baguio City, PhilippinesSkills
- Patient and Elderly Care and Assistance
- Compassionate Communication and Interpersonal Skills
- Customer Service and Hospitality
- Administration and Record Management
- Crisis Management and Problem-Solving
- Mobility Assistance and Daily Living Support
- Cultural Awareness and Sensitivity
- Multitasking and Organization
Certification
- National Certificate II in Caregiving (1040 hrs) - Technical Education and Skills Development Authority (TESDA), Tarlac, Philippines
- On-the-Job Training (180 hrs) - Paniqui General Hospital, Paniqui, Tarlac, Philippines, January 13-31, 2025
- First Aid/Basic Life Support - Municipal Disaster Risk Reduction and Management Council, Paniqui, Tarlac, Philippines, December 19-27, 2024
ADDITIONAL INFORMATION
- Willing to relocate.
- Fluent in English.
- Eligible and requires visa sponsorship for employment.
- Willing to undertake additional language and care training if required.
Timeline
Family Experience
Private Care
12.2024 - Current
Medical Virtual Assistant/Remote Patient Care Assistant
Enticare PC/Healthiehelps
08.2022 - Current
Guest Ambassador/Patient Care Coordinator
HealthPlus Specialty Clinics
03.2021 - 11.2021
Cabin Senior/Senior Flight Attendant
Etihad Airways
11.2007 - 12.2020
Bachelor of Science in Commerce - Banking and Finance
University of the Cordilleras (Baguio Colleges Foundation)
Bachelor of Secondary Education - Social Studies
CIT Colleges of Paniqui Foundation Inc.