Jocelyn Mentopa
Customer Service Representative
Mandaue City, Province Of Cebu
Summary
Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel Consultant
Dyninno Philippines Inc.
08.2024 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Built strong relationships with clients through exceptional communication and personalized service.
Customer Service Representative
Optum Global Philippines
11.2023 - 08.2024
- Healthcare Account - Handle a large volume of inbound calls for hospitals, medical offices, clinics, insurance companies, and nursing homes. Assist Doctor's appointment, medicine replenishment, health insurance claims, etc. Answer inquiries about health insurance coverage. Maintain customer records and update them accurately in the system.
Customer Service Representative
Concentrix Philippines
07.2018 - 11.2023
- Telecommunications/Telco Account - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services, and company information. Tracked customer service cases and updated service software with customer information. Meet or exceed program's expectations in terms of performance.
Customer Service Representative
Tech Mahindra
06.2016 - 04.2017
- Retail Account - Managed customer accounts, responding to inquiries and resolving customer service issues. Listened to customer needs and desires to identify and recommend optimal products. Built customer loyalty and retention by delivering excellent shopping experiences. Engaged in friendly conversation with customer to better uncover individual needs.
Education
Academic Awardee -
Hipolito Boquecosa Memorial National High School
Dumanjug, Province Of Cebu, Philippines04.2007
Skills
Engaged listening skills
Certification
Certifications - Virtual Assistant Social Media Marketing (SMM) Real Estate Virtual Assistant (REVA)
Timeline
Travel Consultant
Dyninno Philippines Inc.
08.2024 - Current
Customer Service Representative
Optum Global Philippines
11.2023 - 08.2024
Customer Service Representative
Concentrix Philippines
07.2018 - 11.2023
Customer Service Representative
Tech Mahindra
06.2016 - 04.2017
Academic Awardee -
Hipolito Boquecosa Memorial National High School