Jocelyn Mentopa
Sitio UCMA, Lahug, Cebu City
Summary
Energetic and determined virtual assistant seeking a challenging role in your organization where I can utilize my expertise in the growth of the organization and adding its value in the market. Bringing the ability to manage contact lists, format spreadsheets and delegate tasks to other team members.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Customer Service Representative Agent
Concentrix
IT Park, Lahug, Cebu City
07.2018 - 02.2023
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Providing First chat/call resolution with customer-focused empathy
- Providing First chat/call resolution with customer-focused empathy
- Meet or exceed the program's expectations in terms of performance
Sales Support
Tech Mahindra
General Maxilom Avenue Cebu City
04.2016 - 05.2017
- Assisted customers with sales needs such as inventory and shipping questions.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Maintain basic knowledge of client products and or services.
- Provide benefits with the product and build relationship with the customer.
- Process payment and order transactions
- Track Order Status
- Handle customers concerns/complain.
Production Associate/Machine Operator /Quality Ass
Merasenko Corporation
Basak, Lapu-Lapu City
11.2009 - 03.2016
- Inspected final products to assess compliance with quality standards and established tolerances.
- Documenting and reporting product quality levels
- Communicating with other team members to solve problems.
- Operate Machines
- Maintain knowledge on the product process.
Education
High School Diploma -
Hipolito Boquecosa Memorial National High School
Dumanjug Cebu City 06.2006 - 04.2007
Skills
Customer service
Certification
Virtual Assistant Social Media Marketing (SMM)
Timeline
Customer Service Representative Agent
Concentrix
07.2018 - 02.2023
Sales Support
Tech Mahindra
04.2016 - 05.2017
Production Associate/Machine Operator /Quality Ass
Merasenko Corporation
11.2009 - 03.2016
High School Diploma -
Hipolito Boquecosa Memorial National High School
06.2006 - 04.2007