Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer
Jocelyn Mentopa

Jocelyn Mentopa

Sitio UCMA, Lahug, Cebu City

Summary

Energetic and determined virtual assistant seeking a challenging role in your organization where I can utilize my expertise in the growth of the organization and adding its value in the market. Bringing the ability to manage contact lists, format spreadsheets and delegate tasks to other team members.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
2
2
Certifications

Work History

Customer Service Representative Agent

Concentrix
IT Park, Lahug, Cebu City
07.2018 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Providing First chat/call resolution with customer-focused empathy
  • Providing First chat/call resolution with customer-focused empathy
  • Meet or exceed the program's expectations in terms of performance


Sales Support

Tech Mahindra
General Maxilom Avenue Cebu City
04.2016 - 05.2017
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Maintain basic knowledge of client products and or services.
  • Provide benefits with the product and build relationship with the customer.
  • Process payment and order transactions
  • Track Order Status
  • Handle customers concerns/complain.

Production Associate/Machine Operator /Quality Ass

Merasenko Corporation
Basak, Lapu-Lapu City
11.2009 - 03.2016
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Documenting and reporting product quality levels


  • Communicating with other team members to solve problems.
  • Operate Machines
  • Maintain knowledge on the product process.

Education

High School Diploma -

Hipolito Boquecosa Memorial National High School
Dumanjug Cebu City
06.2006 - 04.2007

Skills

Customer service

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Certification

Virtual Assistant Social Media Marketing (SMM)

Timeline

Customer Service Representative Agent

Concentrix
07.2018 - 02.2023

Sales Support

Tech Mahindra
04.2016 - 05.2017

Production Associate/Machine Operator /Quality Ass

Merasenko Corporation
11.2009 - 03.2016

High School Diploma -

Hipolito Boquecosa Memorial National High School
06.2006 - 04.2007

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Jocelyn Mentopa