Jocelyn Mendoza

Build and Sustain Strong Relationship with customer

- connect and speak with customers through inbound and outbound calls and sell products utilizing the standard spiel and product expertise to present the features and benefits of the merchandise.

-respond to customer queries and complaints promptly

-Update customer contact records and maintain accuracy of customer details

-offer new products or promotions that are relevant to customer's need or preference

-keep record of customer interaction and process customer orders

-regularly and actively update customers of PS promotions and applicable offerings

Execute Operational Standard

-Proactively upsell products to inbound/outbound callers

-contact prospects who responded to an advertising or direct marketing campaigns

-follow operational standards to maintain quality service and guarantee excellent customer experience

Manage Self-Development

-Prioritize personal learning and development through Individual Development Plan (IDP)

-provide expert guodance and assistance to customers in creating and managing gift registries tailored to their specific needs and preferences.

-meet and exceed daily sales targets by actively promoting gift registry services and upselling relevant products.

- offer personalized recommendations and suggestions to customers based on their event type, ensuring a unique and memorable gifting experience

-build strong relationships with customers by providing exceptional service, addressing inquiries and concerns promptly, and following up on registry updates.

-Perform administrative duties such as maintaining accurate records of gift registry transactions, tracking sale performance, and generating reports as required.

-process transactions accurately and promptly, handling cash and other forms of payment, and ensuring a positive shopping experience for every customer.

-verify product prices and ensure accuracy in pricing, scanning and applying discounts or promotions as per company policies.

-follow company policies and procedures regarding cash handling, security measures, customer service standards, and safety regulations at all times.