Jocelyn Duff
Mandaluyong City
Summary
Results-driven professional with 12 years of experience in business operations and strategic planning, specializing in organizational growth. Proven track record of driving operational excellence and establishing global technology centers while managing large-scale teams across diverse regions. Expertise in aligning business objectives with innovative solutions to meet aggressive growth and profitability targets.
Overview
18
18
years of professional experience
Work History
Business Operations Associate Director
Accenture Technology
05.2022 - Current
- Directed operational activities impacting 40,000 employees.
- Facilitated the yearly planning process aimed at achieving growth in headcount, productivity targets, and financial recovery.
- Analyzed discrepancies between actual results and planned objectives, implementing corrective actions.
- Collaborated with senior management and cross-corporate functions support team on strategic planning efforts related to growth initiatives.
- Identified opportunities for profitability through data analysis and stakeholder management. Consistently delivered 20% savings ($5M - $10M) through effective budget management.
AAPAC Business Operations Lead
Accenture, Inc.
Taguig City
06.2021 - 02.2023
- Developed strategic plans for AAPAC technology centers and defined goals and standards per center to support growth of 15% (32,000 employees to 36,800 employees)
- Defined and implemented key performance metrics and indicators to guide leadership discussions and decisions for centers located across 10 countries
- Collaborated with senior directors to develop and launch new technology centers in Indonesia and Malaysia
Senior Business Operations Lead
Accenture, Inc.
Taguig City
10.2019 - 12.2020
- Generated over recoveries of ~$ 5M by implementing financial and operational parameters as planned and pursuing opportunities to increase productivity while collaboratively working with internal corporate function groups to achieve common goals
- Managed the day-to-day business operations of 6 business groups with combined total of 12,000+ employees
- Collaborated with business group leads and HR department to achieve aggressive hiring target
- Launched and supported various initiatives that focused both on attracting new talents and cross-skilling available employees to fulfill demands
Operations and People Lead
Accenture, Inc.
Taguig City
09.2017 - 09.2019
- Managed key account with over 500 employees
- Established engagement pillars to improve people morale which was one of key performance indicators - key to achieving 15% increase in employees' morale
- Developed and implemented performance improvement strategies in operations support functions, resulting to 50% increase in productivity
Center Management Lead
Accenture, Inc.
Taguig City
06.2015 - 08.2017
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders to achieve fiscal year goals
- Managed day-to-day operations comprised of ~4000 employees, participated in decision-making, issue resolution and risk mitigation processes to meet business groups' annual targets and objectives
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
Program Management Officer
Accenture, Inc.
Mandaluyong City
01.2013 - 08.2015
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Directed 23 simultaneous projects to boost business savings by 10% year on year
- Administered annual operational budget of $ 200,000 and tracked expenses
- Implemented and led meetings, opening up dialog with area managers to discuss process improvements, cost optimization and delivery innovations
- Addressed and resolved technical, financial and operational concerns by working with team members and directors
Solutions Architect
Accenture, Inc.
01.2012 - 01.2013
- Worked with subject matter experts and engineers to build technological solutions to deliver ~$ 35M won deals
- Maintained current and in-depth understanding of business processes, needs and objectives throughout solutioning process
- Collaborated with various internal groups (HR, Finance and Workplace) and applied standard parameters across different functions to optimize deal economics and price
Software Quality Assurance Manager
Accenture, Inc.
Makati City
01.2007 - 12.2012
- Collaborated with developers and product owners to stay current on product features and intended functionality
- Recommended changes and corrections to developers for optimal software performance and usability
- Identified and tracked process gaps and supported projects in improving processes
- Monitored implementation of defect prevention programs of business groups
- Supported and participated two successful CMMI L5 assessments
- Conducted quality and process audits
Education
Bachelor of Science - Mathematics (major in Actuarial Science)
University of Santo Tomas
Manila03.2001
Skills
- Strategic Planning and Execution
- Global Operations Management
- Stakeholder Engagement and Leadership
- Organizational Growth and Transformation
- Program and Project Management
- Process Optimization and Cost Efficiency
Recentaccomplishments
- Successfully set-up new technology centers in Indonesia and Malaysia.
- Effectively supported the establishment of a new organization consisting of 10 countries as part of the company's growth strategy.
- Identified and implemented process improvements on hiring and training to support aggressive growth targets.
- Consistently exceeded annual $ recovery targets by managing day-to-day operations and by working with key business groups leadership and executives.
- Achieved high employee engagement satisfaction consistently by defining and implementing people programs.
Timeline
Business Operations Associate Director
Accenture Technology
05.2022 - Current
AAPAC Business Operations Lead
Accenture, Inc.
06.2021 - 02.2023
Senior Business Operations Lead
Accenture, Inc.
10.2019 - 12.2020
Operations and People Lead
Accenture, Inc.
09.2017 - 09.2019
Center Management Lead
Accenture, Inc.
06.2015 - 08.2017
Program Management Officer
Accenture, Inc.
01.2013 - 08.2015
Solutions Architect
Accenture, Inc.
01.2012 - 01.2013
Software Quality Assurance Manager
Accenture, Inc.
01.2007 - 12.2012
Bachelor of Science - Mathematics (major in Actuarial Science)
University of Santo Tomas
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