Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jocelyn Bartolome

Jocelyn Bartolome

Restaurant Manager
City Of Ilagan

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings. Ambitious Job Title with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work History

Restaurant Manager

Realitea Tea House
City Of Ilagan
03.2014 - Current
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Led and directed team members on effective methods, operations, and procedures.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.

Barista

Ilagan Japanese Tunnel Foodcourt
City Of Ilagan
06.2000 - 01.2015
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Daycare Teacher

Department Of Trade And Industry Employees Associatio
Makati
06.1997 - 06.1998
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Gathered materials and resources to prepare for lessons and activities.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Utilized technology to develop instructional materials and activities for children.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Utilized creative teaching strategies to engage students in classroom.
  • Created safe and nurturing learning environment for preschoolers.
  • Monitored classroom to verify safe and secure environment.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Incorporated music, art and literature into curriculum.
  • Established positive relationships with students and families.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Supported students in developing self-esteem and self-confidence.
  • Developed innovative activities to engage young children in learning process.
  • Assessed student progress and provided feedback on educational development.
  • Developed and implemented behavior management plans.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Modeled positive behavior and communication skills for students.
  • Guided students to develop social, emotional and physical skills.

Education

AB Mass Communication - Broadcast Journalism

Far Eastern University
Morayta,Manila
06.1987 - 03.1990

Certificate Program For Teacher -

Dela Salle University
Taft,Manila
03.2014 - 10.2014

Skills

World cuisine knowledge

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Timeline

Restaurant Manager

Realitea Tea House
03.2014 - Current

Certificate Program For Teacher -

Dela Salle University
03.2014 - 10.2014

Barista

Ilagan Japanese Tunnel Foodcourt
06.2000 - 01.2015

Daycare Teacher

Department Of Trade And Industry Employees Associatio
06.1997 - 06.1998

AB Mass Communication - Broadcast Journalism

Far Eastern University
06.1987 - 03.1990

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Jocelyn BartolomeRestaurant Manager