Joby Perez Peralta
Banker
Parañaque City
Summary
To secure a position in a progressive organization to apply my education and working experience and also to enhance my knowledge and skills that will bring me to the ladder of success in the future. Diligent Service Head with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work History
Service Head
CityState Savings Bank
Chino Roces, Makati City
01.2024 - Current
- Oversaw the administration and control of all technical aspects of branch cash operations including physical custody of monies, securities, and collateral
- Performs other duties that may assigned from time to time.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
Branch Cashier
China Banking Corporation
Yakal, Makati City
08.2018 - 12.2023
- Provides support in the marketing aspects of the branch thru cross selling of bank products and services and ensuring that staff members have full understanding of the same to meet the demands of clients and achieve the targets set for the branch
- Responsible for the control of all technical aspects of branch cash operations including physical custody of monies, securities, and collateral.
- Established rapport with customers, building trust and loyalty through consistent high-quality service delivery.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted with training new employees, sharing knowledge and best practices for successful cashier performance.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured compliance with bank policies, maintaining accurate records and documentation of transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Implemented security measures to safeguard customer information and prevent fraud incidents.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collaborated with team members to achieve branch goals, fostering a supportive work environment.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Boosted branch sales by cross-selling banking products and services to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Navigated challenging customer situations calmly and professionally, deescalating conflicts before they escalated further.
- Aided colleagues during peak hours or absences, ensuring continuous service availability for all customers.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted with training of new tellers on policies and procedures.
- Increased efficiency by balancing cash drawers quickly and accurately at the end of each shift.
- Adhered strictly to regulatory requirements, ensuring full compliance with all internal controls and audit standards within the branch''s cashier function.
- Maintained a high level of accuracy in cash handling, minimizing discrepancies for smooth branch operations.
- Supported bank management in monitoring key performance metrics, identifying areas for improvement within the cashier role function.
- Managed cash supply levels effectively, ordering additional funds when necessary to maintain optimal balances at all times.
- Learned duties for various positions and provided backup at key times.
- Exhibited strong attention to detail while verifying checks and currency for authenticity, reducing potential losses due to counterfeit items.
Branch Operation Officer
UCPB Savings Bank
Madrigal, Ayala Alabang Center
04.2017 - 08.2018
- Contributed for assisting Branch Manager in ensuring the smooth running of daily branch operations and a high standard of operational control; especially in the areas of customer on boarding process as well as the compliance to BSP, SEC, BIR, and AML/CFT internal rules
- Ensuring adherence to bank policies, procedures and standards
- Manages the Cash and Accounting operations of the Branch
- Provide staff with on-going training through staff meeting
- Delegate duties to staff and review work for accuracy and understanding
- Open and close the branch, as needed.
- Managed daily operations, ensuring smooth and efficient branch functioning.
- Ensured accurate record-keeping by implementing robust documentation systems for financial transactions and customer interactions alike.
- Maintained friendly and professional customer interactions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Reviewed new accounts for required documentation.
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
Accounting Assistant
Philippine Business Bank
BGC, Taguig City
05.2014 - 04.2017
- Administered for downloading and printing of all the daily reports and daily bills purchased reports
- Computing and encoding daily maturities and bills purchased service charge wavers
- Balancing of General Ledger, Manager’s Check, Debit and Credit
- Reviewing of RCOCI and were debited to client account and all return checks were send to CCs
- Train new employees, teller or new account and answer co-worker/client questions.
- Handled day-to-day accounting processes to drive financial accuracy.
New Accounts
Philippine Business Bank
BGC, Taguig City
06.2013 - 01.2015
- Responsible for assisting in the handling, processing and servicing of clients/depositors requirements in a prompt, efficient, accurate, courteous and timely fashion and for the efficient processing and recording of inward/outward remittance transactions
- Opening and closing of cash vault
- Loading and unloading of ATM on-site and off-site and balancing of cash unload.
- Streamlined the account opening process for improved efficiency and reduced wait times.
- Explained account terms and conditions to customers.
- Greeted customers and delivered information about new account processes.
- Responded to customer inquiries regarding new accounts and account services.
Teller
Philippine Business Bank
BGC, Taguig City
12.2012 - 06.2013
- Led for the accurate, courteous, efficient and timely processing and servicing of clients’ banking transactions over-the-counter and/or banking/deposit related handling under special arrangements for the mutual interest of the bank and the client.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted with training of new tellers on policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
Education
Tourism - Specialization in Local and Foreign Service
Aviation Technology Institute of Peñafrancia
Naga City Jun.2003 - Apr.2007
Jose De Villa National High School
Manguiring Calabanga Camarines Sur Jun.1999 - Apr.2003
Manguiring Elementary School
Manguiring Calabanga Camarines Sur Jun.1995 - Mar.1999
Skills
Financial Knowledgeundefined
Weight
150 lbs.
Height
5'6"
Spouse
Levie M. Peralta
Place Of Birth
Pararao Balatan, Camarines Sur
Occupation
HRIS Supervisor
Personal Information
- Date of Birth: 03/10/87
- Marital Status: Married
- Religion: Iglesia Ni Cristo (Church of Christ)
Disclaimer
I hereby certify that the above information is true and correct to the best of my ability.
Timeline
Service Head
CityState Savings Bank
01.2024 - Current
Branch Cashier
China Banking Corporation
08.2018 - 12.2023
Branch Operation Officer
UCPB Savings Bank
04.2017 - 08.2018
Accounting Assistant
Philippine Business Bank
05.2014 - 04.2017
New Accounts
Philippine Business Bank
06.2013 - 01.2015
Teller
Philippine Business Bank
12.2012 - 06.2013
Tourism - Specialization in Local and Foreign Service
Aviation Technology Institute of Peñafrancia
Jun.2003 - Apr.2007
Jose De Villa National High School
Jun.1999 - Apr.2003
Manguiring Elementary School
Jun.1995 - Mar.1999
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