Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JOBIEN URQUIA

JOBIEN URQUIA

DAPA,SURIGAO DEL NORTE

Summary

**Customer Relations & Collections** Credit and Collection Specialist with strengths in client communication, payment posting and collections strategy. Builds strong customer relationships, supports service improvements and uses Excel to inform sound decisions.

Overview

1
1
Language
10
10
years of professional experience

Work History

CREDIT AND COLLECTION SPECIALIST

PCDSI
DAPA, SURIGAO DEL NORTE
01.2020 - Current
  • Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
  • Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
  • Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.

LEADMAN

NICKEL BASE MINING
VALENCIA, DINAGAT ISLAND
03.2017 - 12.2020
  • Collaborated with team members to achieve target results.
  • Achieved service time and quality targets.
  • Enhanced working relationships by participating in team-building activities.

Education

COLLEGE LEVEL - INFORMATION TECHNOLOGY

ST. MARY'S COLLEGE
Meycauayan, BUL

TAGANA-AN NATIONAL HIGHSCHOOL
TAGANA-AN, SURIGAO DEL NORTE

HIMAMA-UG ELEMENTARY SCHOOL
TAGANA-AN, SURIGAO DEL NORTE

Skills

  • Customer relationship management
  • Excel proficiency
  • Collections strategy
  • Payment posting
  • Client communication
  • Team collaboration
  • Advanced Excel
  • Positive attitude
  • Customer Service
  • Customer service excellence
  • Decision making

Languages

English
Intermediate
B1

Timeline

CREDIT AND COLLECTION SPECIALIST

PCDSI
01.2020 - Current

LEADMAN

NICKEL BASE MINING
03.2017 - 12.2020

COLLEGE LEVEL - INFORMATION TECHNOLOGY

ST. MARY'S COLLEGE

TAGANA-AN NATIONAL HIGHSCHOOL

HIMAMA-UG ELEMENTARY SCHOOL
JOBIEN URQUIA