Jobert Viscaya
IT GRADUATE
Butuan, Province Of Agusan Del Norte,AGN
Summary
- Experienced with technical support and system troubleshooting. Utilizes effective communication and problem-solving skills to ensure smooth operations. Knowledge of maintaining collaborative team environments and adapting to evolving requirements.
Overview
7
7
years of professional experience
Work History
Technical Assistant
Provincial Capitol of Agusan Del Norte
08.2019 - Current
- Provided technical guidance and support to team members.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Repaired hardware infrastructure using hand tools and components.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Installed technical hardware and software in deskside support environment.
- Assisted in the planning and execution of IT projects, contributing technical expertise and resource management skills to ensure successful outcomes.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Logged inventory of functioning systems to maintain user accessibility.
Education
Bachelor of Science - Information Technology
Saint Joseph Institute of Technology
Butuan, Province Of Agusan Del Norte, Philippines 04.2001 -
Skills
Administrative skills
Operations support
Media and recording options
Technical guidance
Document processing
Hardware maintenance
Technical diagnosis
Network configuration
Software installation
Tech support
Computer maintenance
Multitasking Abilities
Multitasking
Decision-making
Active listening
Professionalism
Administrative support
Timeline
Technical Assistant
Provincial Capitol of Agusan Del Norte
08.2019 - Current
Bachelor of Science - Information Technology
Saint Joseph Institute of Technology
04.2001 -
sporty
playing basketball,pickleball, table tennis, volleyball, and also singing and playing guitar