Experienced with technical support and system troubleshooting. Utilizes effective communication and problem-solving skills to ensure smooth operations. Knowledge of maintaining collaborative team environments and adapting to evolving requirements.
Overview
7
7
years of professional experience
Work History
Technical Assistant
Provincial Capitol of Agusan Del Norte
08.2019 - Current
Provided technical guidance and support to team members.
Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
Repaired hardware infrastructure using hand tools and components.
Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
Installed technical hardware and software in deskside support environment.
Assisted in the planning and execution of IT projects, contributing technical expertise and resource management skills to ensure successful outcomes.
Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
Logged inventory of functioning systems to maintain user accessibility.
Education
Bachelor of Science - Information Technology
Saint Joseph Institute of Technology
Butuan, Province Of Agusan Del Norte, Philippines
04.2001 -
Skills
Administrative skills
Operations support
Media and recording options
Technical guidance
Document processing
Hardware maintenance
Technical diagnosis
Network configuration
Software installation
Tech support
Computer maintenance
Multitasking Abilities
Multitasking
Decision-making
Active listening
Professionalism
Administrative support
Timeline
Technical Assistant
Provincial Capitol of Agusan Del Norte
08.2019 - Current
Bachelor of Science - Information Technology
Saint Joseph Institute of Technology
04.2001 -
sporty
playing basketball,pickleball, table tennis, volleyball, and also singing and playing guitar