Hi, I’m
Jobelene Tijam
Businesswoman
Mandaluyong
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
16
years of professional experience
6
years of post-secondary education
Work History
The Fashion Cafe By #Retail Therapy, Mandaluyong
Owner/Operator
2019.01 - Current (5 years & 8 months)
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared annual budgets with controls to prevent overages.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
IContacts Corporation ( Smart Communications ), Quezon City
Customer Service Representative
2007.06 - 2011.12 (4 years & 6 months)
Job overview
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
EPLDT Ventus, Quezon City
Customer Service Representative
2007.01 - 2010.06 (3 years & 5 months)
Job overview
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Fatima College of Medicine , Valenzuela City
Undergraduate from Medicine (Pre-Medicine)
1998.06 - 2000.03 (1 year & 9 months)
Far Eastern University Dr Nicanor Reyes Medical Fo , Manila
Bachelor Of Science from Medical Technology
1993.06 - 1997.10 (4 years & 4 months)
Skills
Operations oversight
undefinedTimeline
Owner/Operator
The Fashion Cafe By #Retail Therapy
2019.01 - Current (5 years & 8 months)
Customer Service Representative
IContacts Corporation ( Smart Communications )
2007.06 - 2011.12 (4 years & 6 months)
Customer Service Representative
EPLDT Ventus
2007.01 - 2010.06 (3 years & 5 months)
Fatima College of Medicine
Undergraduate from Medicine (Pre-Medicine)
1998.06 - 2000.03 (1 year & 9 months)
Far Eastern University Dr Nicanor Reyes Medical Fo
Bachelor Of Science from Medical Technology
1993.06 - 1997.10 (4 years & 4 months)
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