Job Aiax Simpas
Senior Client Relationships Consultant
Taguig, Metro Manila
Summary
Accomplished Senior Client Relationship Manager with a proven track record at Osome Ltd., enhancing client retention by implementing tailored solutions and fostering team development. Skilled in account management and customer relations, I excel in problem-solving and multitasking, achieving sales goals and ensuring compliance. My approach has significantly improved customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Senior Client Relationship Manager
Osome Ltd.
09.2022 - Current
- Conducted training sessions for Junior Client Relationship managers, fostering professional development within the team.
- Held focus group meetings with team members to identify renewal hurdles and offered insight into best remedy.
- Increased client retention rates through proactive communication and tailored solutions.
- Achieved sales goals and service targets by cultivating and securing relationships.
- Developed and executed strategies for cross-selling products and services to existing clients, resulting in increased revenue.
- Ensured compliance with company policies and industry regulations when managing client accounts and transactions.
Renewal Sales Specialist
Concentrix
04.2019 - 08.2022
- Developed and executed win/win negotiation strategies for
small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust. - Quota-based role and responsible for the maintenance
renewal revenue and rate for assigned territory.
Interact and build relationships with Key decision Makers within the Business to ensure the customer is successful in maintaining software warranty, with the primary objective of collecting renewal revenue on-time. - Attends calibration with the client Collaborate with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc.) to develop comprehensive 'win' strategies for renewals.
- Experience with Salesforce.com or a similar CRM
system, NetSuite, Microsoft Office & Cisco Webex (Webex Teams, Webex Meetings or smiliar)
Lead Generation Specialist
NTC Voice Solutions
03.2017 - 03.2019
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Appointment Setting
- Customer service
- Cold called perspective customers to determine product or service needs.
Technical Support Specialist
Sykes Asia
06.2016 - 09.2016
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved 60 technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Offer alternative solutions
Education
Bachelor of Science - Marketing Management
Central Philippine University
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Fast Learner
Highly Dependable
Training and mentoring
Teamwork and collaboration
Time management
Adaptability and flexibility
Goal setting and achievement
Attention to detail
Sales driven
Maintaining a healthy lifestyle and work-life balance
I prioritize maintaining a healthy lifestyle and work-life balance as an essential part of my professional and personal growth.
At work, I manage time effectively and set boundaries to maintain focus and personal well-being, ensuring sustained productivity and preventing burnout.
Timeline
Senior Client Relationship Manager
Osome Ltd.
09.2022 - Current
Renewal Sales Specialist
Concentrix
04.2019 - 08.2022
Lead Generation Specialist
NTC Voice Solutions
03.2017 - 03.2019
Technical Support Specialist
Sykes Asia
06.2016 - 09.2016
Bachelor of Science - Marketing Management
Central Philippine University
04.2001 -
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