Joarnie B. Gallardo
Freelancer/Virtual Assistant
Davao City
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
11
11
years of professional experience
Work History
Virtual Assistant
Patients 4 Scale
05.2025 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Virtual Assistant
Go Hire Virtual
10.2024 - 04.2025
- Appointment Setting.
- Email and Google Calendar handling.
- Lead Generation
- Cold Calling
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Virtual Assistant
Magik Maxx
05.2024 - 07.2024
- Data Research
- Email and Google Calendar handling.
- Cold Calling
- Social Media Managing
Virtual Assistant
Spectrum Lithograph
11.2023 - 05.2024
- Appointment Setting.
- Email and Google Calendar handling.
- Lead Generation
- Cold Calling
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
Virtual Assistant
AHS Realty Pros
03.2020 - 07.2023
- Making phone calls for both recruiting, seller and buyer leads;
- Sets appointment both recruiting, seller and buyer leads;
- Sending email for any upcoming training and meetings;
- Handling on-boarding and trains new agents to the company's tools;
- Creating new joined agent's business cards, card magnets and name badge;
- Creates flyer for transaction that are listed, sold and are in open houses;
- Do the postings for the brokerage in terms of closed transactions, new updates and upcoming events.
Customer Sales Representative
Sutherland Global Services
01.2019 - 10.2019
- Handles customer's concern on billing, technical and sell wireless device (postpaid service)
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
Customer Service Representative
Convergys Davao
05.2018 - 12.2018
- Handles customer's concern on billing, technical and sell wireless device (prepaid service)
Customer Sales Representative
IBEX Global Davao
03.2017 - 04.2018
- Handles customer's concern on billing, technical and sell wireless device (postpaid service)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified delivery schedules and processes.
- Described product highlights and benefits to help guide purchasing decisions.
Customer Service Representative
Teleperformance
11.2015 - 03.2017
- Handles insurance coverage, claims and billing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shadow Teacher
JoseMaria College
01.2015 - 06.2015
- Focuses and teaches children with learning difficulty.
- Improved communication skills of students by utilizing visual aids and nonverbal strategies.
- Facilitated peer interactions to promote socialization among students with varying abilities.
- Promoted independence among students by encouraging self-advocacy and problem-solving skills throughout their educational journey.
- Fostered positive relationships between students, parents, and school staff through ongoing communication and collaboration.
Education
Bachelor of Science - Secondary Education Major in English
University of Mindanao
01.2016
Holy Cross Academy of Sasa - undefined
Holy Cross Academy of Sasa
01.2004
Cornelio C. Reta Sr. Elementary School -
Cornelio C. Reta Sr. Elementary School
01-2000
Skills
Communication Skills
Technical Skills
Customer service
Multitasking and organization
Relationship management
Lead generation
Email management
Adaptability
Microsoft office
Data entry
Attention to detail
Calendar management
Social media updating
Meeting scheduling
Problem-solving
File organization
Task prioritization
Time management
CRM management
Document preparation
Spreadsheet management
Verbal and written communication
Excel spreadsheets
Organizational skills
Critical thinking
Accomplishments
- Employee of the month for two consecutive months.
- Received certificate on high attainment in selling wireless device.
- Received certificate of being best in attendance.
Interests
I enjoy reading non-fiction books, solving puzzles and socializing with friends and family
Timeline
Virtual Assistant
Patients 4 Scale
05.2025 - Current
Virtual Assistant
Go Hire Virtual
10.2024 - 04.2025
Virtual Assistant
Magik Maxx
05.2024 - 07.2024
Virtual Assistant
Spectrum Lithograph
11.2023 - 05.2024
Virtual Assistant
AHS Realty Pros
03.2020 - 07.2023
Customer Sales Representative
Sutherland Global Services
01.2019 - 10.2019
Customer Service Representative
Convergys Davao
05.2018 - 12.2018
Customer Sales Representative
IBEX Global Davao
03.2017 - 04.2018
Customer Service Representative
Teleperformance
11.2015 - 03.2017
Shadow Teacher
JoseMaria College
01.2015 - 06.2015
Holy Cross Academy of Sasa - undefined
Holy Cross Academy of Sasa
Bachelor of Science - Secondary Education Major in English
University of Mindanao
Cornelio C. Reta Sr. Elementary School -
Cornelio C. Reta Sr. Elementary School