Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joaquin  Santos

Joaquin Santos

Marikina City, Metro Manila,00

Summary

Positive and customer-focused, with excellent communication skills and knack for problem-solving. Understanding of basic membership processes and adept at handling customer inquiries and administrative tasks. Committed to enhancing member satisfaction and contributing to positive team environment.

Developed exceptional customer service skills in fast-paced membership services environment, with focus on effective communication and problem resolution. Demonstrates ability to manage multiple tasks efficiently and work collaboratively within team. Seeking to transition into new field where these transferrable skills can contribute to success and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2
2
years of professional experience

Work History

Consultant

Marikina City Hall
07.2020 - 07.2022
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.

Education

High School Diploma -

La Salle Green Hills
Mandaluyong City, Metro Manila, Philippines

Bachelor of Arts - Development Studies

De La Salle University
Manila, Metro Manila, Philippines
10-2025

Skills

  • Documentation
  • Complaint handling
  • De-escalation techniques
  • Dispute resolution
  • Relationship building
  • Client education

Timeline

Consultant

Marikina City Hall
07.2020 - 07.2022

High School Diploma -

La Salle Green Hills

Bachelor of Arts - Development Studies

De La Salle University
Joaquin Santos